Toilets

The restaurant has toilets, it's got ladies, gents and disabled/baby change. These are for customer use only, not anyone who walks off the street and needs the loo.

Occasionally we let people use them, if they're nice, but when they walk in and just assume they have the right to - we don't, well, I don't. Luckily they are tucked away at the back and it means a long walk to them, so they can't be sneaky and slither in.

Based on what I saw my manager say to these kids who wanted to use the toilet, I took that as being the "standard" way to say no. To be honest I think she has had some kind of army training because she is so firm and pretty scary to the average person, she takes no prisoners.

So, do you think I was right, wrong, or just very mean in this situation:

-There are public toilets available about 200 yards away
-The restaurant was full at lunchtime

"Where are the toilets?"
"Do you want a table?"
"No she [younger sister I think] needs to go toilet"
"Oh, they're for customers only, sorry - the public ones are over there near.." (pointing)
"Shes going to wee herself"
"Right"
"Well can she not use yours"
"Sorry I'm not allowed to let you. There are some literally a minute away over there"
"WELL SHES GOING TO WEE HERSELF - DISGRACEFUL"

And she walked out. Now afterwards, two waitresses said I was mean. I think I was reasonable, helpful and considerate of our proper customers. Ok, I do feel quite guilty now, to the extent where it's mentioned in my Facebook status!!

So thats the subject of toilets covered, I don't think the discussions regarding them will ever really change. I've already seen a couple of people trying to "go it alone" with finding the toilets, and they end up in the potwash area, which is quite funny.

Online orders

Now all Pizza Hut's are using the fantastic Micros system, online ordering is available for collection and delivery from nearly every hut.

The problem is although it works most of the time, the time it doesn't is the time when you get a silly customer.

If a customer wants to collect in an hour - we won't even know about that order until about 20-30 minutes before the collection is due. Which I suppose can cut down on confusion, but I'm not too sure. The real problems come when the customer inputs their own order. Basically they use our system but in a more 'user friendly' way. So you get orders like this:

M Pan Supreme
NO PEPPERONI
DBL PEPPERONI

NO MUSH
DBL MUSH

and so on.

You get orders which end up cancelling each other out, why the system even allows the customer to do this is baffling.

You'd think they would fix this problem. No - they call it costly. A new menu has just been introduced, with a few price increases. So they spend thousands on these new menus, and changing the website price should just be a quick thing which the internal IT team can do. Not this time though, we got a memo which basically said - because the price increases aren't very big, it isn't economically viable to change the website, so when we receive online orders could you please honour the old price.

Anyway, that'll do for now on the rant. Now I work in a new place I will post more regularly, because the customers are a hell of a lot more ratty.

Change......

Hi (special hi to James :))

Just to say...I have moved store and now work in a full restaurant. I therefore have quite a few bits I'll be blogging about...so stay tuned if you haven't gone already!