Well I have neglected this blog haven't I!
I am sorry about that, but I am gradually losing the "passion" for Pizza Hut as I'm getting tired of working 9 hours and getting 30 minutes break. Thats 8.5 hours standing up, no sitting, virtually no leaning! I'm not asking for sympathy or anything, just sometimes think I could either not be doing anything, or doing some easier (as in physically) for more money. I think I want a part time desk job!!
Have a good Christmas everyone :-)
Showing posts with label This Blog. Show all posts
Showing posts with label This Blog. Show all posts
Thursday, 20 December 2007
Friday, 5 October 2007
New blog - The Night Warden
I have just found through Mystery Guest Alert - The Night Warden.
It is about a night warden on a campsite in the UK. I think it fits the general type of blog I link to - staff moaning about customers, because even though they pay their wages - they are often morons.
Anyway check it out, it's well written and rather interesting.
It is about a night warden on a campsite in the UK. I think it fits the general type of blog I link to - staff moaning about customers, because even though they pay their wages - they are often morons.
Anyway check it out, it's well written and rather interesting.
Sunday, 2 September 2007
Thursday, 9 August 2007
Mothers, grandmothers and piss takers.
It's the summer holiday for loads of kids and students. So what do parents do with their toddlers. Take them shopping of course! Great, because the kids are always polite and most of all, willing to accept help.
The mothers though, I noticed today particularly, are moody, ignorant cows. I accept it is not all of them, but nearly every woman with kids I served today either; had a scowl on their face, wouldn't listen to me, snapped at me when I attempted an upsell, snapped at me when I said they could get a pizza and drink cheaper than just a pizza, didn't use any manners, tutted at me or were just plain rude. There were the nice ones, but you just don't remember them.
Then there was the grandmother who I watched used the ICF. She left the ICF running, but instead of walking off like most people, she screamed and started shouting "SOMEBODY HELP - I can't get this thing to turn off!" I walked over and lifted up the lever, saying "Just lift this up and it stops..." "Oh lovey - I thought it automatically shut off...." then she had a laughing fit and walked off. I made a comment about being an ice cream woman but she either ignored, or didn't hear me.
Ok, so we're shut, we shut on time because we all want to get out as early as possible but that doesn't mean we will compromise quality or service. Infact my customer service is probably better at ten minutes to closing because I'm getting chirpy about leaving.
So at the end of the night, we have left over food. Do we want it? No, we're all sick to death of the stuff. A few times a week cleaners and security will ask for it. No problem because we like you and it will be thrown away otherwise. Sometimes people from other stores will ask for it, no problem, take it - it's yours. But, the public "customers" asking for it is a bit of tricky subject. One reason is brand standards. The other, probably more important is a little thing called Food Safety Law.
Up until a few days ago I'd give them one or two pizzas. But I have noticed an increase in piss takers. I offered you one free pizza. You want two. Ok here's two. You want four. Now you can piss off. Leave the store. Get out I hate you.
Then there are the chavs, who you give one pizza to one chav, you get about 6 chavs appear, all wanting pizza. You can piss off as well!
Then you get the ones, who think it is their RIGHT to have the pizza.
"You're only going to chuck them away so give me them"
"Ok here's one"
"I'll take all of them"
"No sorry I can't do that"
"OH THIS IS DISGUSTING, you're going to throw them away anyway - give me them"
"No"
"WHY NOT?"
In the above case I walked off and put the shutter down. She wasn't a customer so had no cause for complaint, she just got free pizza. She soon got out when she saw the metal heading her way.
Then there were the ones who, I gave two pizzas to, then said they were calling their friends to see if they wanted any. No way are they. I went and put the shutter down. Then oh my god, they're banging on the shutter and shouting "How dare you close!".
So a few days ago, I decided I will not give free pizza to any member of the public after we have closed, no way ever again.
Then yesterday, one of the newer team members was getting agro from two women who wanted free pizza. Me and the manager were sitting in the back listening. Manager said to me "Tell 'em to piss off will you". Yes! Hehe I'm always up for an argument with non-customers.
I stomped out there...
[rant]
"Listen, you have already been told you're not going to get free pizza and the reason why. I'm only going to ask you once to leave, now, or we will have to call security and have you removed."
[/rant]
They walked out silent but heads shaking. TM went to me "Thank you". Manager went "Woah where did that come from!". Afterwards I thought maybe I'd gone over the top. But then thought, if they complained, I'd have two witnesses that they were both rude and we were reasonable and following procedure and eventually had to resort to a "customer asked to leave store" situation.
James, suggested I do some type of quiz with some Pizza Hut acronyms. To be honest I can't think of anything I haven't mentioned before on here!! I do however...when I get round to it, put some pictures of items we use on a daily basis to see if you can work out what they do. It'll probably be pretty easy...!
The mothers though, I noticed today particularly, are moody, ignorant cows. I accept it is not all of them, but nearly every woman with kids I served today either; had a scowl on their face, wouldn't listen to me, snapped at me when I attempted an upsell, snapped at me when I said they could get a pizza and drink cheaper than just a pizza, didn't use any manners, tutted at me or were just plain rude. There were the nice ones, but you just don't remember them.
Then there was the grandmother who I watched used the ICF. She left the ICF running, but instead of walking off like most people, she screamed and started shouting "SOMEBODY HELP - I can't get this thing to turn off!" I walked over and lifted up the lever, saying "Just lift this up and it stops..." "Oh lovey - I thought it automatically shut off...." then she had a laughing fit and walked off. I made a comment about being an ice cream woman but she either ignored, or didn't hear me.
Ok, so we're shut, we shut on time because we all want to get out as early as possible but that doesn't mean we will compromise quality or service. Infact my customer service is probably better at ten minutes to closing because I'm getting chirpy about leaving.
So at the end of the night, we have left over food. Do we want it? No, we're all sick to death of the stuff. A few times a week cleaners and security will ask for it. No problem because we like you and it will be thrown away otherwise. Sometimes people from other stores will ask for it, no problem, take it - it's yours. But, the public "customers" asking for it is a bit of tricky subject. One reason is brand standards. The other, probably more important is a little thing called Food Safety Law.
Up until a few days ago I'd give them one or two pizzas. But I have noticed an increase in piss takers. I offered you one free pizza. You want two. Ok here's two. You want four. Now you can piss off. Leave the store. Get out I hate you.
Then there are the chavs, who you give one pizza to one chav, you get about 6 chavs appear, all wanting pizza. You can piss off as well!
Then you get the ones, who think it is their RIGHT to have the pizza.
"You're only going to chuck them away so give me them"
"Ok here's one"
"I'll take all of them"
"No sorry I can't do that"
"OH THIS IS DISGUSTING, you're going to throw them away anyway - give me them"
"No"
"WHY NOT?"
In the above case I walked off and put the shutter down. She wasn't a customer so had no cause for complaint, she just got free pizza. She soon got out when she saw the metal heading her way.
Then there were the ones who, I gave two pizzas to, then said they were calling their friends to see if they wanted any. No way are they. I went and put the shutter down. Then oh my god, they're banging on the shutter and shouting "How dare you close!".
So a few days ago, I decided I will not give free pizza to any member of the public after we have closed, no way ever again.
Then yesterday, one of the newer team members was getting agro from two women who wanted free pizza. Me and the manager were sitting in the back listening. Manager said to me "Tell 'em to piss off will you". Yes! Hehe I'm always up for an argument with non-customers.
I stomped out there...
[rant]
"Listen, you have already been told you're not going to get free pizza and the reason why. I'm only going to ask you once to leave, now, or we will have to call security and have you removed."
[/rant]
They walked out silent but heads shaking. TM went to me "Thank you". Manager went "Woah where did that come from!". Afterwards I thought maybe I'd gone over the top. But then thought, if they complained, I'd have two witnesses that they were both rude and we were reasonable and following procedure and eventually had to resort to a "customer asked to leave store" situation.
James, suggested I do some type of quiz with some Pizza Hut acronyms. To be honest I can't think of anything I haven't mentioned before on here!! I do however...when I get round to it, put some pictures of items we use on a daily basis to see if you can work out what they do. It'll probably be pretty easy...!
Thursday, 12 July 2007
Searches
Occasionally I like to look at how people arrive at my blog. The search terms used change every day but here is a selection from today:
8% chipped tooth - I am the top link on Google for this!
old pizza hut uniforms - Seriously you don't want to buy this. It stinks of dough and cheese no matter how many times you wash it.
is there pork in pepperoni pizza from pizza hut - YES!
don't berk - How can you, don't berk? Baffled.
8% chipped tooth - I am the top link on Google for this!
old pizza hut uniforms - Seriously you don't want to buy this. It stinks of dough and cheese no matter how many times you wash it.
is there pork in pepperoni pizza from pizza hut - YES!
don't berk - How can you, don't berk? Baffled.
Friday, 29 June 2007
RSS
I'm not too sure how RSS works but I hope if you subscribe to this blog you aren't getting loads of updates...I'm adding labels to my posts...?
Apologies if you are!
Apologies if you are!
Thursday, 7 June 2007
^^^^^ That thing up there ^^^^^^
That is my attempt at making a title banner for this blog. I originally thought it looked ok but the more I look at it...the worse it becomes. Well it is staying for a while because I've deleted bits of the template and I have no idea how to get them back.
Monday, 30 April 2007
Yum!
I have had a visitor on this blog...from Yum! Brands Inc. in Texas. They were searching for 'Pizza Hut Free'
Should I be worried? Probably not.
Should I be worried? Probably not.
Monday, 23 April 2007
100th post
This is my 100th post...which isn't all that much...but then when I think it is - in total it is probably the longest bit of writing I have ever done.
Anyway - check out this blog...Mystery Guest Alert.
Anyway - check out this blog...Mystery Guest Alert.
Tuesday, 17 April 2007
Searches
I have this clever little tool, like many other Bloggers which records how people get to this blog.
A few are through searching the internet....and here are some of the terms they used to get here.
kids meal restaurant - yes, we have kids meals.
how to become a pizza hut manager - most of the managers have been promoted from lower positions.
isn't worth the hassle of returns - IT IS ALWAYS WORTH THE HASSLE!!!
securitas vehicle under attack - I wonder why.
pizza hut team member blog - a very precise search, bordering on scary.
pizza hut team member - another precise search.
alasdair murdoch pizza hut - he is the new-ish CEO, and he seems to be doing quite good!
pizza hut uk application form - get one from your local restaurant.
how old do you have to be to work in pizza hut? - 16.
A few are through searching the internet....and here are some of the terms they used to get here.
kids meal restaurant - yes, we have kids meals.
how to become a pizza hut manager - most of the managers have been promoted from lower positions.
isn't worth the hassle of returns - IT IS ALWAYS WORTH THE HASSLE!!!
securitas vehicle under attack - I wonder why.
pizza hut team member blog - a very precise search, bordering on scary.
pizza hut team member - another precise search.
alasdair murdoch pizza hut - he is the new-ish CEO, and he seems to be doing quite good!
pizza hut uk application form - get one from your local restaurant.
how old do you have to be to work in pizza hut? - 16.
Tuesday, 3 April 2007
WELL DONE
This is my 92nd post. Soon I'll reach 100 posts...
Today a man asked for his pizza 'well done' like he's at some posh restaurant ordering fillet steak! I said they were already made, showed them to him - he liked them, so thats £7.98 in my till! Brilliant.
The brainiacs at Imperial Place are on to a winner with the new menu they've introduced. The Pepperoni feast is very popular, and the double your fries deal for 30p has increased average spend by around 20p - that's a lot of money each year for Pizza Hut..more bonuses for the managers, and if we're VERY lucky maybe some Capital Bond vouchers for us. They've nicked the Whitbread discount from us though, apparently we're getting a new Pizza Hut one - hmm!
I had another one of these idiots in who likes to complain about the prices. I don't set them, I don't care what you think to be honest about them - I get what I want for free or if I'm not working at the time, for 50%, so it will never be expensive to me thanks.
Basically the new menu has changed the kids meal...although it is better it has made it difficult for the simpler people to understand. I don't think this guy was simple, just a bit odd:
"I don't really think fries and chicken dippers is a very substantial meal for kid."
Thinking "Me neither" Said - "Oh...well you do get a drink, or have a pizza instead - and add a dessert for 50p"
"WELL IT IS ALL JUNK FOOD!"
Thinking - "YES IT BLOODY IS!!" Said - Nothing
"Well I want the pepperoni on the kids meal"
"You can only have margherita on the kids meal"
"WHY ON EARTH IS THAT"
"Because it is only £2.49 and it is a kids meal afterall"
"Well kids meals should be cheaper than an adults meal!"
"A kids meal is actually cheaper than buying a pizza on its own.."
They then told me what they wanted (oh yes he had a approx. 7 year old daughter with him)...
I told them it would work out cheaper if they had a pizza meal.
"WELL THAT WAS WHAT I WAS GOING TO HAVE - IT IS NOT FOR KIDS!"
"It is cheaper like that, and you don't get a toy or anything in the kids meal anyway"
"I think Pizza Hut in general is just ripping people off you know."
"Oh well, if.."
"THERE ARE PLENTY OF OTHER PIZZA PLACES YOU KNOW!"
Thinking - "Oh really can you name any other chain that has 700+ stores in the UK? :-)"
He then wanted a 'special' pizza making. In a FSR this isn't a problem, in Express it isn't really a problem either but I wasn't keen on him.
"We have 5 set pizzas so that the pizzas are ready instantly." I pointed to the "READY TO GO" sign while saying "This is Pizza Hut Express."
"This is bloody stupid. I am not going to eat what YOU want me to, I will eat what I want to."
"Shall I cancel your order?"
"YES - COME ON ----- WE WILL GO TO A PROPER PIZZA RESTAURANT!"
So off they went...probably spent about 15 quid in our neighbouring FSR!
Eww and finally, we had a group of 7 chav scum in today, I hate them with a passion now. They think because they've bought a 99p ICF they own the place and can demand what they want. When I said no they couldn't have a 4th spoon, they said "I'll report it to your manager then!" - ok you do that, he is the one who just turned off the ICF to stop you and your nasty dirty crew making a mess and being general scabs. Arrrgh.
Did I ever post about the guy who wanted his pizza wrapped in 2 boxes and 2 bags because he was afraid it would fall out, then was complaining that the boxes were 'crap' along with the fries which were 'shit'? I can't remember now...
Today a man asked for his pizza 'well done' like he's at some posh restaurant ordering fillet steak! I said they were already made, showed them to him - he liked them, so thats £7.98 in my till! Brilliant.
The brainiacs at Imperial Place are on to a winner with the new menu they've introduced. The Pepperoni feast is very popular, and the double your fries deal for 30p has increased average spend by around 20p - that's a lot of money each year for Pizza Hut..more bonuses for the managers, and if we're VERY lucky maybe some Capital Bond vouchers for us. They've nicked the Whitbread discount from us though, apparently we're getting a new Pizza Hut one - hmm!
I had another one of these idiots in who likes to complain about the prices. I don't set them, I don't care what you think to be honest about them - I get what I want for free or if I'm not working at the time, for 50%, so it will never be expensive to me thanks.
Basically the new menu has changed the kids meal...although it is better it has made it difficult for the simpler people to understand. I don't think this guy was simple, just a bit odd:
"I don't really think fries and chicken dippers is a very substantial meal for kid."
Thinking "Me neither" Said - "Oh...well you do get a drink, or have a pizza instead - and add a dessert for 50p"
"WELL IT IS ALL JUNK FOOD!"
Thinking - "YES IT BLOODY IS!!" Said - Nothing
"Well I want the pepperoni on the kids meal"
"You can only have margherita on the kids meal"
"WHY ON EARTH IS THAT"
"Because it is only £2.49 and it is a kids meal afterall"
"Well kids meals should be cheaper than an adults meal!"
"A kids meal is actually cheaper than buying a pizza on its own.."
They then told me what they wanted (oh yes he had a approx. 7 year old daughter with him)...
I told them it would work out cheaper if they had a pizza meal.
"WELL THAT WAS WHAT I WAS GOING TO HAVE - IT IS NOT FOR KIDS!"
"It is cheaper like that, and you don't get a toy or anything in the kids meal anyway"
"I think Pizza Hut in general is just ripping people off you know."
"Oh well, if.."
"THERE ARE PLENTY OF OTHER PIZZA PLACES YOU KNOW!"
Thinking - "Oh really can you name any other chain that has 700+ stores in the UK? :-)"
He then wanted a 'special' pizza making. In a FSR this isn't a problem, in Express it isn't really a problem either but I wasn't keen on him.
"We have 5 set pizzas so that the pizzas are ready instantly." I pointed to the "READY TO GO" sign while saying "This is Pizza Hut Express."
"This is bloody stupid. I am not going to eat what YOU want me to, I will eat what I want to."
"Shall I cancel your order?"
"YES - COME ON ----- WE WILL GO TO A PROPER PIZZA RESTAURANT!"
So off they went...probably spent about 15 quid in our neighbouring FSR!
Eww and finally, we had a group of 7 chav scum in today, I hate them with a passion now. They think because they've bought a 99p ICF they own the place and can demand what they want. When I said no they couldn't have a 4th spoon, they said "I'll report it to your manager then!" - ok you do that, he is the one who just turned off the ICF to stop you and your nasty dirty crew making a mess and being general scabs. Arrrgh.
Did I ever post about the guy who wanted his pizza wrapped in 2 boxes and 2 bags because he was afraid it would fall out, then was complaining that the boxes were 'crap' along with the fries which were 'shit'? I can't remember now...
Friday, 23 March 2007
New template
I am sorry to keep changing the template...well actually I've changed it twice in about 7ish months but I feel a bit odd when I do change it.
What do you think of it now? I've moved away from red because that was like an advert for Pizza Hut and also the template from before because it seemed as though it was what a lot of people were using and unoriginal (although probably 10848494+ others use the new one too).
I hope you like this one...it is easy on the eyes I think but I would like your comments - is it an improvement?
Thanks :-)
What do you think of it now? I've moved away from red because that was like an advert for Pizza Hut and also the template from before because it seemed as though it was what a lot of people were using and unoriginal (although probably 10848494+ others use the new one too).
I hope you like this one...it is easy on the eyes I think but I would like your comments - is it an improvement?
Thanks :-)
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