Do I know you?

Umm quite an interesting shift last night - and being a Friday it was reasonable busy. PS - I was paid yesterday after 3 weeks! I should be paid weekly but anyway...my till was down 50p last night, whoops. I need it to be right next time...for self esteem reasons! Once again apologies for late posting, I am too tired to post after work - but then again you don't know which days I work - so I suppose this could be tonights post? Well anyway it's last night's!

So I've been there over two weeks, and for whatever reason I decided to give someone who ordered chicken wings, chicken dippers. I pretty sure I haven't done this before, just had a mental lapse. So sorry folks, sometimes we just get it wrong - not delibrately. But I have never given out the wrong pizza..have to be careful there, ie. giving a vegetarian a meat pizza - could be big problems.

When I arrived we'd already run out of muffins, which was annoying - missed a few upsells, as coffee is £1.39 but with a muffin is only £1.69.

So the customers today:

One woman (not lady in this case) wanted a special doing. She was adament that she wanted that and nothing else so I shouted it to BOH so it would be ready as soon as possible, before receiving payment as she had other parts to her order. Anyway, at the end of her order - she decides she no longer wants that special as she has decided on something else. I explained the pizza was already cooking, but she was having none of it. So that pizza was pulled out of the oven and chucked away, waste of time and money.

Then there were the grannies - all very pleasant, this time, and they are easy targets for upselling as they love to agree with the knowledgable employee. Lovely grans these were, so I thought they were worth a mention.

Then there was this child who wanted MUSTARD with PIZZA. Sorry we don't do mustard. Weird.

Then there was the child (aged approximately 5) who said "Do I know you?" I replied "No I don't think so, do you?" "Yes". Yeah, most of my peers are 5 year olds...

Oh and as I little note, I write key customers on a scrap of receipt while I'm working, so I can remember them - because there are too many little incidents to remember them - and I've wrote something like "Movdes" but I now have no idea what this is - so if you have any ideas please say so.

We had an extreme rush of orders for hawaiian, around 15 in 20 minutes, which is a lot for us. People were waiting all over the place and the problem was I couldn't say "Are you waiting for the hawaiian?" Because they all were!! And not one of them wanted to budge on having it either.

Oh dear, and back to children again (PS: I DO like children - honest), but over today I put out 3 new ice cream sauce bottles out of 4. They were all empty, so they needed replacing. We actually get through it rather quickly (in a similar way we got through a 2 boxes of 500 in each, little milk things in a week - but only sell around 30 hot drinks a day). But by close, ALL of them were covered in sauce, and all 3 of the new bottles had their lids broken off. In a matter of hours, they were all knackered. Children.

Then today I noticed today why I have to clean the external stainless steel sign everyday - it is caked in hand prints - all over it, including right near the floor! How is that actually possible? I don't know, but it's true.

I then took the drip tray out of the coffee machine. What the hell has happened here? This tray is not small, it is huge, probably with about a 4l capacity - and it FULL of water! It has to yanked out, so their is water everywhere, and I'm dripping all over the place where customers walk, and their faces all turn sour. Then getting through to the sink is like a circus trick, so more spillages along the way.

Then to top of the night - a customer asked if they could buy some mayo. I said " Sorry we don't sell it, but I can give you some" "Well I don't mind paying". Dear oh dear, I'll just press the invisable 'mayo sachet' button shall I? I gave her a handful (ie about 10 sachets) and she went off very chuffed. Ahh well...someone was happy today.

Anyway! Next post will be Monday or Tuesday. Thanks for reading...

Totally confusing

Ugh today has been a day of totally confusing, and un-understandable people.

The first instance of this with a couple - English speaking. The chap would say something, such as in answer to "Do you want that as a meal?" "Yes please". Then the woman would go "No thanks". This continued for around 4 other questions I asked. And they weren't ordering two meals - just one. I confirmed the order twice - normally I don't bother, but increasingly I am having to.

The next were two Chinese ladies, I think mother and daughter. They were extremely quiet and their English really wasn't great. They were also repeaters, one would say "Pepsi" the other would say "Pepsi" So is that two Pepsi, or that them just being plonkers. Turned it was a mix of both, some things they would repeat, some would actually be duplicate orders. It took 3 voids and 2 cancels to get their order correct - and it was my finger causing the problem.

Then in a twist for the night, a German family came along. Now I just want to get one thing out, this German woman was bang on the stereotype. Anyway, they also had some dodgy English, but not too bad. But because of the difficulties, I managed to do a couple of upsells, and their entire transaction was around £15 - which is a lot for a fast food restaurant.

The football kids were in again - again wanting hot drinks. I've never known 12 year old kids wanting 3 cups of coffee or tea a day - three days in a row.

Then there was moody girl who I had already given 4 ketchups to. I don't care how much I give out - I don't pay for it, so to have a teen girl come up to me and go "CAN I HAVE SOME MORE TOMATO SAUCE - IT IS FOR ALL THE FAMILY AFTER ALL" Yeah ok, you bought one pizza, but need more than 4 sachets...I 'placed' 6 more sachets onto a tray. 10 ketchups for 1 pizza.

End of night was really pleasing today, I've now worked out a method of starting to clean up 3 hours before close, because otherwise there is too much to do at close. Got out early considering I did both FOH and BOH. Got some KFC free so went home pretty happy.

Next shift tomorrow (Thursday).

Please comment...and ask any questions you may have!

Broken

If this appears - I will post todays events, tomorrow, as there seems to be some problems (ie. duplicate posts!!).

Please keep commenting...! (On the top post, I will attempt to delete duplicates).

Monday - Tap/Cup/Hot

Ahh sorry for not blogging yesterday about Mondays events. I will blog twice tonight. My general updates - till was DOWN today, 1p. Yes - one pence. I located it in the bottom of the cash tray, so in effect I wasn't down. Cracking. Discovered a few bits of personal information about my manager, but that really isn't interesting. I will be writing as if I had posted this on Monday, as I find that easier...

A few interesting events today - the first is the cup stealer.
This moron aged around 14-15 is apparently a repeat offender. He comes along and just fancies his chances of stealing a cup to get a drink. He attempted this, and got away with it until he got to the drinks machine. I shouted over for him to pay for it. He just threw the cup away and walked off. Not worth the hassle doing much else.

Then there are kids around 12-13 years old, who want tea. Why do they want tea? Because it is 30p cheaper than a soft drink, so they go off and fill up their tea cup with soft drink. Not today however, they bought their tea and attempted to fill with soft drink. Why are they so stupid, they are idiots and I ALWAYS (they are repeat customers - almost every day) watch them. Told them not to. So they went to get a tea - what they had originally bought. But they can't handle the press the button once and wait theory. They stared at me when their cup was over flowing the boiling water. I asked "Did you press the button twice?" "No" Their innocent faces said. Yeah right, so why exactly do you have a muddy football in a shopping centre and are kicking it round? They were not nice children. Didn't help them, I'm not scolding myself for them - they are rude and less than sweet smelling.

Talking about smells - do some people really not realise how much they stink? Ugh some are just disgusting.

Kids meals - 12 and unders only. Bent the rules twice today due to sweet faces - and people saying they are 12 - who am I to argue (well I do if they are grumpy).

I am now starting to notice repeat customers. There is this one chap, he is very timid and friendly. He studies the menu everytime - but always orders the same thing - not a meal, just a singular pizza. Now this is not really an issue, I find it amusing. But what I find amusing/annoying - is 3 times now, he has asked for tap water. We do not do tap water, and you'll find most restaurants don't. A few reasons:

1. We want you to buy a mineral water because we make a huge profit on it
   
2. Who knows what tap water has in it, I wouldn't drink it so these is no way I'll allow a customer to have some.
3. Go to the sink in the toilets if you are insistant on tap water, it all comes from the same feed.

I will now post about todays events...(Tuesday!)

Money

Umm forgot to add in my last post that I should have been paid today...but I haven't been. not bothered yet really, my motive isn't purely money, I thoroughly enjoy my job at the minute (P/T only you see...) but I find it odd they say I would be paid, but I weren't.

Just wanted to see how much it was to be honest...cos I have no idea what it is going to be.