Online orders

Now all Pizza Hut's are using the fantastic Micros system, online ordering is available for collection and delivery from nearly every hut.

The problem is although it works most of the time, the time it doesn't is the time when you get a silly customer.

If a customer wants to collect in an hour - we won't even know about that order until about 20-30 minutes before the collection is due. Which I suppose can cut down on confusion, but I'm not too sure. The real problems come when the customer inputs their own order. Basically they use our system but in a more 'user friendly' way. So you get orders like this:

M Pan Supreme
NO PEPPERONI
DBL PEPPERONI

NO MUSH
DBL MUSH

and so on.

You get orders which end up cancelling each other out, why the system even allows the customer to do this is baffling.

You'd think they would fix this problem. No - they call it costly. A new menu has just been introduced, with a few price increases. So they spend thousands on these new menus, and changing the website price should just be a quick thing which the internal IT team can do. Not this time though, we got a memo which basically said - because the price increases aren't very big, it isn't economically viable to change the website, so when we receive online orders could you please honour the old price.

Anyway, that'll do for now on the rant. Now I work in a new place I will post more regularly, because the customers are a hell of a lot more ratty.