We don't do delivery. We have never done delivery. We don't do delivery. We used to be grouped for area management with delivery. We don't do delivery. We are listed as a restaurant in the phone books. We don't do delivery. We haven't got any delivery drivers or bikes. WE DON'T DO DELIVERY.
For god knows what reason I tend to answer the phone a lot now. Even if there is a manager there, they'll often ask me to get it. I do seem to be doing more and more manager tasks, which is ok. In particular I like being asked "Pick someone to do potwash ___". Hehe that'll teach you for being lazy! Another favourite is "Count this money for me while I go for a fag". It gets me out of the other jobs so it is good.
So two recent delivery enquiries:
"Good evening _____ Pizza Hut"
"Do you deliver to ___?"
"No sorry we don't offer delivery"
"You do"
"Nope sorry we don't"
"I have ordered from you before"
"Not us I'm afraid."
"You must be new - is there anyone else there?"
"Yes."
"Let me speak to them"
"There is no need, we don't do delivery"
"YOU'RE A LIAR"
I hung up.
"Good evening _____ Pizza Hut!"
"Right can I order a .... for delivery in ___?"
"Sorry we don't do delivery"
"Well I've just been given this number by another store and they said you do"
"Oh they must have got mixed up - because we don't do delivery"
"Fuck Pizza Hut then"
Thanks for that!
Showing posts with label Telephone. Show all posts
Showing posts with label Telephone. Show all posts
Friday, 5 October 2007
Saturday, 28 July 2007
What happened while I was off
Unfortunately when I arrived at work I was send home straight away as there was a special task force dealing with the ice cream mix that was at knee height. They estimate it will be another week to get it fully cleaned up. No ok that didn't happen. But the ICF offenders are still there, I discovered about a foot of ice cream piled up on the machine. TURN IT OFF, duh.
The uniform was no issue, except the way I wore the shirt, I looked like a "clown" according to a support manager. I explained to that most men will tuck the shirt in and then bag it out a bit so you don't look like a fool, unlike you who looks like a woman in a blouse (he has grown his hair recently...hmm). He disagreed but the next time I looked he had it tucked in and put his apron on to cover it.
However the new credit card machines were a problem. They are of a cordless variety with like a docking station it stays on while not in use. There are metal prongs which fit into the handset which charge it while in the station. There is green LED light on the docking station which indicates power. Now when you put the handsets in to their docks, you would expect them to charge, right? Wrong and for the last week and a bit they've been baffled as to why they won't hold charge and are moaning about low battery. Being probably the most...technically minded there I pressed a few buttons and discovered the option "Charge battery? - Yes press ENT, No press CAN". So they had been leaving them turned on overnight, thinking they were charging in the docks but infact they were losing more power. A totally stupid idea having to go through a menu and ask it to charge. Hopefully they'll be nice and charged up tomorrow.
Al has a post discussing regulars and quite nicely today a regular customer (a man previously with very little hair, wearing a blindingly obvious wig - have I mentioned that before?) said "Oh I haven't seen you for a while!" I explained the reason for my absence, chronic diarrhea, and he was on his way - loyalty card in hand.
Oh and that's another thing, new loyalty cards. I'm going to have to do an entire post on them sometime.
I answered the phone three times today hoping for something interesting - maybe a prank call. All I got was 3 idiots wanting numbers for another store. One of them I had never even heard of, one I was able to give and the other I didn't know and was ranted at because "I'm from out of town and was recommended Pizza Hut!!!". Heading upto 700 stores I seriously doubt they don't have a Pizza Hut where they live.
The uniform was no issue, except the way I wore the shirt, I looked like a "clown" according to a support manager. I explained to that most men will tuck the shirt in and then bag it out a bit so you don't look like a fool, unlike you who looks like a woman in a blouse (he has grown his hair recently...hmm). He disagreed but the next time I looked he had it tucked in and put his apron on to cover it.
However the new credit card machines were a problem. They are of a cordless variety with like a docking station it stays on while not in use. There are metal prongs which fit into the handset which charge it while in the station. There is green LED light on the docking station which indicates power. Now when you put the handsets in to their docks, you would expect them to charge, right? Wrong and for the last week and a bit they've been baffled as to why they won't hold charge and are moaning about low battery. Being probably the most...technically minded there I pressed a few buttons and discovered the option "Charge battery? - Yes press ENT, No press CAN". So they had been leaving them turned on overnight, thinking they were charging in the docks but infact they were losing more power. A totally stupid idea having to go through a menu and ask it to charge. Hopefully they'll be nice and charged up tomorrow.
Al has a post discussing regulars and quite nicely today a regular customer (a man previously with very little hair, wearing a blindingly obvious wig - have I mentioned that before?) said "Oh I haven't seen you for a while!" I explained the reason for my absence, chronic diarrhea, and he was on his way - loyalty card in hand.
Oh and that's another thing, new loyalty cards. I'm going to have to do an entire post on them sometime.
I answered the phone three times today hoping for something interesting - maybe a prank call. All I got was 3 idiots wanting numbers for another store. One of them I had never even heard of, one I was able to give and the other I didn't know and was ranted at because "I'm from out of town and was recommended Pizza Hut!!!". Heading upto 700 stores I seriously doubt they don't have a Pizza Hut where they live.
Sunday, 1 July 2007
Sound, vision and smoking.
Well there was much excitement today!
I recorded a sound clip of the fire alarm going through it's usual incident --> get out we're burning. We did actually have an 'incident' though which makes a change. Security officers literally came running from no where, and I was surprised by how many they actually have - they must hide away in their control room most of the day. My phone however decided not to save the clip, which is great.
I also got a picture of how fries should look like, fresh from the frier for Arriva Driver and also 'Sweet n Low' for James who's blog looks quite different/interesting! So I got home intending to upload them, but neither are there. I'll have to try again.
Other news is that, I'm going to another store for a day soon...I'll be looking out for filth and poor standards, I hope not to find any though.
And one telephone call, I resorted to saying "We are a slice bar we don't take bookings!!" because after 3 attempts of describing the restaurant format I gave up.
On the smoking point. It has affected us and the shopping centre very little because about 18 months ago it became non-smoking anyway. They have put up the usual "It is illegal to smoke in these premises" now though. I like all the signs, it makes the place look healthy!
I recorded a sound clip of the fire alarm going through it's usual incident --> get out we're burning. We did actually have an 'incident' though which makes a change. Security officers literally came running from no where, and I was surprised by how many they actually have - they must hide away in their control room most of the day. My phone however decided not to save the clip, which is great.
I also got a picture of how fries should look like, fresh from the frier for Arriva Driver and also 'Sweet n Low' for James who's blog looks quite different/interesting! So I got home intending to upload them, but neither are there. I'll have to try again.
Other news is that, I'm going to another store for a day soon...I'll be looking out for filth and poor standards, I hope not to find any though.
And one telephone call, I resorted to saying "We are a slice bar we don't take bookings!!" because after 3 attempts of describing the restaurant format I gave up.
On the smoking point. It has affected us and the shopping centre very little because about 18 months ago it became non-smoking anyway. They have put up the usual "It is illegal to smoke in these premises" now though. I like all the signs, it makes the place look healthy!
Thursday, 28 June 2007
Prank call
The phone rang and I decided to get it:
"Hello do you delivery?"
"No sorry.."
"Do you do pick up?"
"Yes. We are an Express store though..so we just have set pizzas"
"What toppings do you do?"
I went through the pizzas extremely monotonously.
"Right ok...I'll pay extra if you shit on them"
I went silent and then I heard a lot of laughter in the background. It didn't really bother me so I laughed back at them and they were the ones who hung up first...I won I reckon!!!
I tried 1471 just to see if I could call them back, but it said they were international...do they not have pizza restaurants abroad..?!
"Hello do you delivery?"
"No sorry.."
"Do you do pick up?"
"Yes. We are an Express store though..so we just have set pizzas"
"What toppings do you do?"
I went through the pizzas extremely monotonously.
"Right ok...I'll pay extra if you shit on them"
I went silent and then I heard a lot of laughter in the background. It didn't really bother me so I laughed back at them and they were the ones who hung up first...I won I reckon!!!
I tried 1471 just to see if I could call them back, but it said they were international...do they not have pizza restaurants abroad..?!
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