"Can I have a pepperoni and Pepsi?"
"Do you want fries with that for an extra 21p?"
"Yes go on then"
So I get the pizza, fries and cup on the tray. I put the order through and give her £1.01 change from a £5 note.
Then..
"I asked for pepperoni, margherita and Pepsi"
"Oh right sorry...I'll charge you for another pizza then"
"AND I DIDN'T ORDER FRIES"
"Well I asked you if you wanted fries for an extra 21p and you said yes"
"But after that I asked for a margherita" (but no cancel of the fries..!!)
I couldn't be bothered to argue, so did a refund thing and dealt with it. But she was a liar.
Thursday, 31 May 2007
Wednesday, 30 May 2007
Ordering ketchup and liars
I don't really know why this bothered me so much but, it did:
"Can I have a pizza meal and ketchup?"
I just thought - why do you put the request for ketchup in the main part of your order? Most people ask for it after...the way you asked was like it was some form of side order.
Had a bit of an issue with the vouchers. The voucher is buy a single pizza, get another single pizza free. It is not, buy a pizza meal get a single pizza free. In the voucher booklet, you get two of the BOGOF vouchers. So when someone tells you they have had a free pizza with a pizza meal, twelve times in the last few weeks and no one has ever said no, I know they are lying. Unfortunately I can't call customers liars to their face, but when say "Are you calling me a liar?" it is tempting to say yes but infact I said "I'm just telling you the facts. We have been told what the rules are for the vouchers, maybe someone did it differently for you before but I will not do it this time.". They also claimed to havebeen in at the weekend and got a free pizza with a meal and said he was served by "an Asian girl". We don't have any Asian girls.
Oh and man in a mobility scooter came up to the counter. I say came up - he crashed into the metal sign at what I think must have been full speed, reversed and rode off to McDonalds without saying a wordbut with a red face. We stood there, first shocked and then bursting out laughing so I walked off to eat the jellies from dolly mixture. That was my day!
"Can I have a pizza meal and ketchup?"
I just thought - why do you put the request for ketchup in the main part of your order? Most people ask for it after...the way you asked was like it was some form of side order.
Had a bit of an issue with the vouchers. The voucher is buy a single pizza, get another single pizza free. It is not, buy a pizza meal get a single pizza free. In the voucher booklet, you get two of the BOGOF vouchers. So when someone tells you they have had a free pizza with a pizza meal, twelve times in the last few weeks and no one has ever said no, I know they are lying. Unfortunately I can't call customers liars to their face, but when say "Are you calling me a liar?" it is tempting to say yes but infact I said "I'm just telling you the facts. We have been told what the rules are for the vouchers, maybe someone did it differently for you before but I will not do it this time.". They also claimed to havebeen in at the weekend and got a free pizza with a meal and said he was served by "an Asian girl". We don't have any Asian girls.
Oh and man in a mobility scooter came up to the counter. I say came up - he crashed into the metal sign at what I think must have been full speed, reversed and rode off to McDonalds without saying a wordbut with a red face. We stood there, first shocked and then bursting out laughing so I walked off to eat the jellies from dolly mixture. That was my day!
Thursday, 24 May 2007
I spoke too soon
I arrive at work..."Do you mind doing some potwash for a bit?" "Yeah no prob."
So I do that. The first load doesn't look too clean, so I smash the lid down again - it finishes, and the stuff is still filthy. Okay not a problem I think, I'll drain it and put it on a cleaning cycle. I pull out the huge plug thing, and wait. It wasn't draining, so I now have to get all this filthy 90 degree water out by hand. Well, with the assistance of cups and tupperware. I finally get it drained and the next stage is to pour a massive amount of bleach (it's dishwasher detergent) down it and prod with a large metal rod to get the grime out. I then see the problem, it has ran out of detergent and immediately after the person who asked me to do the potwash came over and went "Oh yeah...did I say it was blocked up and needed some more detergent?" "No you didn't" "Sorry" "It's ok you can't help it that you are special".
So I did that and it worked like a dream, in the process of that little issue, I cut my finger so I put a blue plaster on.
I then went to do 'cut' which is taking pizzas from the oven, cutting them and then putting them in the 'hot hold'...
In the previous post I mentioned about the lack of burns. Today though I burnt myself FOUR times, all on seperate occasions and in different places on my hands and forearms. I certainly spoke too soon in a similar fashion to bus driving and witnessing accidents.
So I do that. The first load doesn't look too clean, so I smash the lid down again - it finishes, and the stuff is still filthy. Okay not a problem I think, I'll drain it and put it on a cleaning cycle. I pull out the huge plug thing, and wait. It wasn't draining, so I now have to get all this filthy 90 degree water out by hand. Well, with the assistance of cups and tupperware. I finally get it drained and the next stage is to pour a massive amount of bleach (it's dishwasher detergent) down it and prod with a large metal rod to get the grime out. I then see the problem, it has ran out of detergent and immediately after the person who asked me to do the potwash came over and went "Oh yeah...did I say it was blocked up and needed some more detergent?" "No you didn't" "Sorry" "It's ok you can't help it that you are special".
So I did that and it worked like a dream, in the process of that little issue, I cut my finger so I put a blue plaster on.
I then went to do 'cut' which is taking pizzas from the oven, cutting them and then putting them in the 'hot hold'...
In the previous post I mentioned about the lack of burns. Today though I burnt myself FOUR times, all on seperate occasions and in different places on my hands and forearms. I certainly spoke too soon in a similar fashion to bus driving and witnessing accidents.
Tuesday, 22 May 2007
Whistleblower
I've just finished watching Whistleblower which was about the fresh food counters at Tesco and Sainsbury's.
Now I suppose I consider myself to be a bit of a whistleblower, but I've never had anything so terrible to report so it I'm not really much of one. I recognise a few of the situations featured in the programme, but hell fire that lot were pretty bad and a lot of it was the low down employees fault not management.
Temperatures of the fridges is one, we don't need to probe them as they have displays on them - plus we have no raw meat, but temperatures are recorded in what they call the 'Operations Checklist'. A temperature is taken from pizza, one for each deck of the oven and should be probed. In all honesty I don't often see this being done (mainly because I work afternoons/evenings) but I see the test pizzas in the fridge which must be kept and they are what I would call 'mangled'. You can tell whether or not a pizza is cooked - because if it isn't it looks crap - and again we have no raw meat products to get risky with. The ovens have temperature display on them and when it says 236C you tend to believe it, especially when you burn yourself.
We can't and won't sell out of date food. It is a rubbish idea to do that, especially at the minute because they are doing a review for the year which determines how much waste is acceptable for stores so wasting more is actually a blessing in disguise. Also - we are all fat dough boys and girls who love nothing more than to snack at least once an hour while working so we don't want OOD food either. Everything is labelled and has clearly marked dates, a PRMD label we call them. Product, Made, Ready, Discard which includes times, dates and initials. We don't change these labels to make food last longer. I know this for a fact. I'll bring one home soon and photograph it so you get an idea of what I'm on about but it isn't very exciting.
Now some of those cleaning and food handling methods were terrible - and I don't really think Tesco or Sainsbury's were to blame, it is lazy employees. It is their fault the water wasn't changed for hours on end (I think that is poor system anyway). It was their fault they decided to sell raw/cooked mince meat, if I was in their position I'd just chuck it away and f**k what the managers think because you followed procedures and they can't touch you for it.. If you don't think something is clean, then bloody clean it and make the customers wait - I do. If the floor looks a bit dirty, I'll mop it and the customers can form a queue. If I drop something on the floor I will chuck it away and no one ever queries this.
It doesn't take much work to keep our store clean, so it is infuriating to see such poor standards in the big supermarkets but I kept thinking all through the programme...if you think it is so bad, do something about it (ie - the correct way!) because that is the only way things will change and you can't be sacked for doing that. Oh well.
On a lighter note I forgot to mention that yesterday I was splashed with oil from the fryer. It is surprisingly less common than I thought it would be when I started and I'd say out of all the 100s of baskets fries I've dropped, I've only ever been splashed twice and escaped with no injuries. I wouldn't like work in a chip shop though...their fryers always look so much more uncontrollable, and we have the protection of ANSUL. which is fire suppresion system which costs a lot so I think it is good.
Now I suppose I consider myself to be a bit of a whistleblower, but I've never had anything so terrible to report so it I'm not really much of one. I recognise a few of the situations featured in the programme, but hell fire that lot were pretty bad and a lot of it was the low down employees fault not management.
Temperatures of the fridges is one, we don't need to probe them as they have displays on them - plus we have no raw meat, but temperatures are recorded in what they call the 'Operations Checklist'. A temperature is taken from pizza, one for each deck of the oven and should be probed. In all honesty I don't often see this being done (mainly because I work afternoons/evenings) but I see the test pizzas in the fridge which must be kept and they are what I would call 'mangled'. You can tell whether or not a pizza is cooked - because if it isn't it looks crap - and again we have no raw meat products to get risky with. The ovens have temperature display on them and when it says 236C you tend to believe it, especially when you burn yourself.
We can't and won't sell out of date food. It is a rubbish idea to do that, especially at the minute because they are doing a review for the year which determines how much waste is acceptable for stores so wasting more is actually a blessing in disguise. Also - we are all fat dough boys and girls who love nothing more than to snack at least once an hour while working so we don't want OOD food either. Everything is labelled and has clearly marked dates, a PRMD label we call them. Product, Made, Ready, Discard which includes times, dates and initials. We don't change these labels to make food last longer. I know this for a fact. I'll bring one home soon and photograph it so you get an idea of what I'm on about but it isn't very exciting.
Now some of those cleaning and food handling methods were terrible - and I don't really think Tesco or Sainsbury's were to blame, it is lazy employees. It is their fault the water wasn't changed for hours on end (I think that is poor system anyway). It was their fault they decided to sell raw/cooked mince meat, if I was in their position I'd just chuck it away and f**k what the managers think because you followed procedures and they can't touch you for it.. If you don't think something is clean, then bloody clean it and make the customers wait - I do. If the floor looks a bit dirty, I'll mop it and the customers can form a queue. If I drop something on the floor I will chuck it away and no one ever queries this.
It doesn't take much work to keep our store clean, so it is infuriating to see such poor standards in the big supermarkets but I kept thinking all through the programme...if you think it is so bad, do something about it (ie - the correct way!) because that is the only way things will change and you can't be sacked for doing that. Oh well.
On a lighter note I forgot to mention that yesterday I was splashed with oil from the fryer. It is surprisingly less common than I thought it would be when I started and I'd say out of all the 100s of baskets fries I've dropped, I've only ever been splashed twice and escaped with no injuries. I wouldn't like work in a chip shop though...their fryers always look so much more uncontrollable, and we have the protection of ANSUL. which is fire suppresion system which costs a lot so I think it is good.
Monday, 21 May 2007
Sarcastic - me?
Hmph, I was called sarcastic today by a girl, around 14-15 years old with her possy of 3 other girls who aspired to be like her. Now my voice tone slightly changed when she asked a stupid question, but it was not sarcastic. "Could you be anymore sarcastic?" - yes I could thanks.
Also, I saw someone skulking around - I was crouching down cleaning behind the counter. This bloke looked all round, necking into the kitchen, couldn't see anyone watching him - and proceeded to fill his McDonalds cup up on our machine. I popped up and said "Excuse me - you need a Pizza Hut cup for that" "K SORRY" and he walked off, with only a small bit of free drink.
Thanks for the comments on the kids meal, it has been suggested that it is changed by management, but, well they have just introduced the cheesy bites - and they haven't got the signage for that yet so we won't get a new sign for...years or never.
Also, I saw someone skulking around - I was crouching down cleaning behind the counter. This bloke looked all round, necking into the kitchen, couldn't see anyone watching him - and proceeded to fill his McDonalds cup up on our machine. I popped up and said "Excuse me - you need a Pizza Hut cup for that" "K SORRY" and he walked off, with only a small bit of free drink.
Thanks for the comments on the kids meal, it has been suggested that it is changed by management, but, well they have just introduced the cheesy bites - and they haven't got the signage for that yet so we won't get a new sign for...years or never.
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