Hello everyone who is Anonymous!
You all seem to be different people and it's great there's a few support managers gathering here. Can I just suggest you get accounts of some description so I can contact you/each other.
PS: yes, the daily weather reports are great aren't they?! Maria Swift IIRC? They get filed on the email straight away into "trash".
Wednesday, 16 September 2009
Management restructure
Hello!
I appear to have a whole new following of readers who are currently support managers at Pizza Hut. I'm a support manager and in short, we're all pissed off because they are changing the in store (sorry, we must call them Huts now...) structure of management.
All stores will be down to one Restaurant General Manager, one deputy manager (only in high PSA stores...read: not that many) and I think one support manager. I think the support manager role is totally going and it may just be one RGM and one deputy. Both of those roles are salaried so this change does not affect them. And it should be noted, they have no power or say over this. As far as I know, it wasn't discussed at the annual RGM conference and it's all being brought in quietly and on the sly.
What it basically means is, where support managers used to get paid from about £6.70 to £7.20 before, regardless of what job they were doing, they will now be paid team member rate which is about £5.20. These managers will be called "bench managers" and will only be paid the management rate when they are in the duty manager role. If they are working at the same time as the RGM, deputy or support they will not get paid the manager rate.
RGM and Deputy should do 5 shifts each per week = 10 shifts total. There are normally 14 duty manager shifts (2 per day, early and late). So this leaves 4 shifts for the remaining managers. Depending on the size of the store, there can be up to about 6 supports (now bench). 4 shifts for 6 managers? It doesn't work. Previously if the supports worked alongside the RGM/deputy they'd get paid as a manager, as after all, they are a manager.
You will interviewed by your area manager about the changes and you can whinge all you like, they don't care one bit. Apparently it has come about because we've been owned by Yum! for a while, but we now have a new managing director, some german bloke, who has come in from Yum!. Yum own KFC and this is the way they have operated for a while. It's (one of) the reason why KFC has a high turnover of managers, they have no motivation whatsoever (I know two, they both want to quit as soon as they can).
Ultimately the only thing we can do is either put up, or leave. Leaving is what I'm intending to do. Locally, we've already lost a manager who had about 10 years service with the company and everybody loved her. Not sure how Pizza Hut think that cutting someones pay from around £16.5k to £12.5k can work out, but they do. Retail/hospitality management is underpaid as it is, and people are willing to move companies.
The ironic/annoying thing is, in association with The Sun, Pizza Hut are running some bullshit campaign about getting people back into work. They are recruiting team members and shift managers. Pfft, a new batch of people who don't know any better basically.
The people behind it are:
Jens Hofna - Managing Director
Jayne Little - HR Director
Nick White - Operations Manager
If you'd like to email them, it's firstname.lastname@pizzahut.co.uk
They have PAs but these are their direct ones and boy do they love getting email :)
Don't expect a response though, they're too busy working out where they can cut costs more. Maybe they'll try and do something a bit dodgy with the fire fighting equipment annual servicing...oh no, wait, they already have!
Anyone from RSC or Yum care to comment? Email me at phtmblog@googlemail.com if you wish!
I appear to have a whole new following of readers who are currently support managers at Pizza Hut. I'm a support manager and in short, we're all pissed off because they are changing the in store (sorry, we must call them Huts now...) structure of management.
All stores will be down to one Restaurant General Manager, one deputy manager (only in high PSA stores...read: not that many) and I think one support manager. I think the support manager role is totally going and it may just be one RGM and one deputy. Both of those roles are salaried so this change does not affect them. And it should be noted, they have no power or say over this. As far as I know, it wasn't discussed at the annual RGM conference and it's all being brought in quietly and on the sly.
What it basically means is, where support managers used to get paid from about £6.70 to £7.20 before, regardless of what job they were doing, they will now be paid team member rate which is about £5.20. These managers will be called "bench managers" and will only be paid the management rate when they are in the duty manager role. If they are working at the same time as the RGM, deputy or support they will not get paid the manager rate.
RGM and Deputy should do 5 shifts each per week = 10 shifts total. There are normally 14 duty manager shifts (2 per day, early and late). So this leaves 4 shifts for the remaining managers. Depending on the size of the store, there can be up to about 6 supports (now bench). 4 shifts for 6 managers? It doesn't work. Previously if the supports worked alongside the RGM/deputy they'd get paid as a manager, as after all, they are a manager.
You will interviewed by your area manager about the changes and you can whinge all you like, they don't care one bit. Apparently it has come about because we've been owned by Yum! for a while, but we now have a new managing director, some german bloke, who has come in from Yum!. Yum own KFC and this is the way they have operated for a while. It's (one of) the reason why KFC has a high turnover of managers, they have no motivation whatsoever (I know two, they both want to quit as soon as they can).
Ultimately the only thing we can do is either put up, or leave. Leaving is what I'm intending to do. Locally, we've already lost a manager who had about 10 years service with the company and everybody loved her. Not sure how Pizza Hut think that cutting someones pay from around £16.5k to £12.5k can work out, but they do. Retail/hospitality management is underpaid as it is, and people are willing to move companies.
The ironic/annoying thing is, in association with The Sun, Pizza Hut are running some bullshit campaign about getting people back into work. They are recruiting team members and shift managers. Pfft, a new batch of people who don't know any better basically.
The people behind it are:
Jens Hofna - Managing Director
Jayne Little - HR Director
Nick White - Operations Manager
If you'd like to email them, it's firstname.lastname@pizzahut.co.uk
They have PAs but these are their direct ones and boy do they love getting email :)
Don't expect a response though, they're too busy working out where they can cut costs more. Maybe they'll try and do something a bit dodgy with the fire fighting equipment annual servicing...oh no, wait, they already have!
Anyone from RSC or Yum care to comment? Email me at phtmblog@googlemail.com if you wish!
I'll be back in a bit...
Getting quite a lot of comments about the new management structure in huts.
It's definitely pissed a lot of people off and it seems like a step backward.
I'll do a more detailed post about it later today or this week.
It's definitely pissed a lot of people off and it seems like a step backward.
I'll do a more detailed post about it later today or this week.
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