Unfortunately when I arrived at work I was send home straight away as there was a special task force dealing with the ice cream mix that was at knee height. They estimate it will be another week to get it fully cleaned up. No ok that didn't happen. But the ICF offenders are still there, I discovered about a foot of ice cream piled up on the machine. TURN IT OFF, duh.
The uniform was no issue, except the way I wore the shirt, I looked like a "clown" according to a support manager. I explained to that most men will tuck the shirt in and then bag it out a bit so you don't look like a fool, unlike you who looks like a woman in a blouse (he has grown his hair recently...hmm). He disagreed but the next time I looked he had it tucked in and put his apron on to cover it.
However the new credit card machines were a problem. They are of a cordless variety with like a docking station it stays on while not in use. There are metal prongs which fit into the handset which charge it while in the station. There is green LED light on the docking station which indicates power. Now when you put the handsets in to their docks, you would expect them to charge, right? Wrong and for the last week and a bit they've been baffled as to why they won't hold charge and are moaning about low battery. Being probably the most...technically minded there I pressed a few buttons and discovered the option "Charge battery? - Yes press ENT, No press CAN". So they had been leaving them turned on overnight, thinking they were charging in the docks but infact they were losing more power. A totally stupid idea having to go through a menu and ask it to charge. Hopefully they'll be nice and charged up tomorrow.
Al has a post discussing regulars and quite nicely today a regular customer (a man previously with very little hair, wearing a blindingly obvious wig - have I mentioned that before?) said "Oh I haven't seen you for a while!" I explained the reason for my absence, chronic diarrhea, and he was on his way - loyalty card in hand.
Oh and that's another thing, new loyalty cards. I'm going to have to do an entire post on them sometime.
I answered the phone three times today hoping for something interesting - maybe a prank call. All I got was 3 idiots wanting numbers for another store. One of them I had never even heard of, one I was able to give and the other I didn't know and was ranted at because "I'm from out of town and was recommended Pizza Hut!!!". Heading upto 700 stores I seriously doubt they don't have a Pizza Hut where they live.
Saturday 28 July 2007
Friday 20 July 2007
Holiday
I'm on holiday for a bit now so there haven't and won't be any particular posts for about a week.
There has been a few changes though, including the uniform so I'll most likely turn up to work looking like a pillock.
In the mean time check out these, I've recently found them through other blogs and rather like them:
Passive Aggressive Notes
Hacked Off
There has been a few changes though, including the uniform so I'll most likely turn up to work looking like a pillock.
In the mean time check out these, I've recently found them through other blogs and rather like them:
Passive Aggressive Notes
Hacked Off
Thursday 12 July 2007
Searches
Occasionally I like to look at how people arrive at my blog. The search terms used change every day but here is a selection from today:
8% chipped tooth - I am the top link on Google for this!
old pizza hut uniforms - Seriously you don't want to buy this. It stinks of dough and cheese no matter how many times you wash it.
is there pork in pepperoni pizza from pizza hut - YES!
don't berk - How can you, don't berk? Baffled.
8% chipped tooth - I am the top link on Google for this!
old pizza hut uniforms - Seriously you don't want to buy this. It stinks of dough and cheese no matter how many times you wash it.
is there pork in pepperoni pizza from pizza hut - YES!
don't berk - How can you, don't berk? Baffled.
Communication issues
The better one of the three new people, I could see was having an 'issue' with a customer. I was standing in the back and no one else seemed to be watching him so dealing with the issue fell to me. I walked out in my pizza sauce and dough covered apron...I think it makes me look like I know what I'm doing so try to make my aprons last a few days.
"__ are you ok?"
"This guy says I didn't give him enough discount.."
"Right can I have a look at the receipt"
There are two receipts. One for a buy one get one free pizza and another for a deal with a student discount. The man was complaining that he hadn't got student discount on the BOGOF deal, and when he did get student discount on the other receipt he had got only 6p off.
I read out to the man "Offer is subject to availability and not valid in conjuction with any other offer" from the back of the voucher.
"Rubbish!"
"No really it isn't, that's our rule"
"What about the student discount on the other then"
"Well the student discount button was pressed and that was what it gave. We can't change that."
"Oh never mind. I can't be arsed!"
We can change the discount it gives but there is no way I'm going to undermine what another team member has said/done for the sake of 24p, especially with the customers poor attitude - and any discount is at the stores discretion. I showed him how to give the discount after though.
Then I was out the back again when the above complainer whistled at me and asked for some ketchup. Bugger off, "I can't leave this position I'm afraid, you'll have to join the queue.". It is bad enough people pushing in and pestering the front but to whistle people in the kitchen is one step too far.
No beef
I have posted about a similar thing to this before, the fact that pepperoni has beef in it.
Someone wanted a pizza with no 'spicy beef'. I was on the make table at the time so it was my job to make the pizza. I like to ensure customers know that pepperoni has beef in it so whenever a request for no beef comes I go and ask them "Do you know pepperoni has beef in it too?". In this case the answer was "Oh yes I know thats fine". Excellent I've confirmed it so off I go and make it. 7 minutes later it pops out of the oven, is boxed up and given to the customer. 30 seconds later another woman comes back. Recounted from the front staff she said something like this: "ZOMG I'm allergic to beef and this pizza has beef on it!" It did, but not the spicy beef she requested to be taken off. The team member swapped it because they are soft but I would not have - but I have become a bit mean like that.
Then today, I asked an elderly lady "Do you want fries for an extra 21p?"
To which she replied..."What is the price?"
"It's £3.78 without fries or £3.99 with"
"Yes but whats the price?"
"Now, £3.78..?"
"I said what is the price!"
"It's £3.78"
"YEAH BUT WHAT IS THE PRIZE?!"
"Prize?!??"
"Yes you said for an extra 21p I could get a prize!"
"Haaha I said fries for an 21p"
"Oh!!!!"
"Sorry about that..hehe - so do you want fries for 21p?"
"GOD NO I CAN'T EAT FRIES AS WELL!"
"Ok thats £3.78 then please!"
"Hahahahaha I thought you said prize, but you said fries and then you thought I was saying price haaaahaha!"
"Yeah it's pretty loud in here isn't it...I couldn't hear you and you couldn't hear me...anyway sorry about that - enjoy your meal!"
"It's ok you're only doing your job, I didn't want the prize anyway even if it was 21p."
The customer walked off and I looked to my right and one of my colleagues was crouching down on the floor with laughter.
Then later someone left the ICF lever pulled down again. So then most of the frozen mix was gone and people came to use it and it gives off the most high pitched scream of agony when it is low and it rips through the entire centre. I rather like that though.
To finish off my shift, a girl approx. 12 years old came to the drinks machine and she almost walked into me but instead of saying sorry or anything, instead she did a cocky little dance and went "Oooo".
"__ are you ok?"
"This guy says I didn't give him enough discount.."
"Right can I have a look at the receipt"
There are two receipts. One for a buy one get one free pizza and another for a deal with a student discount. The man was complaining that he hadn't got student discount on the BOGOF deal, and when he did get student discount on the other receipt he had got only 6p off.
I read out to the man "Offer is subject to availability and not valid in conjuction with any other offer" from the back of the voucher.
"Rubbish!"
"No really it isn't, that's our rule"
"What about the student discount on the other then"
"Well the student discount button was pressed and that was what it gave. We can't change that."
"Oh never mind. I can't be arsed!"
We can change the discount it gives but there is no way I'm going to undermine what another team member has said/done for the sake of 24p, especially with the customers poor attitude - and any discount is at the stores discretion. I showed him how to give the discount after though.
Then I was out the back again when the above complainer whistled at me and asked for some ketchup. Bugger off, "I can't leave this position I'm afraid, you'll have to join the queue.". It is bad enough people pushing in and pestering the front but to whistle people in the kitchen is one step too far.
No beef
I have posted about a similar thing to this before, the fact that pepperoni has beef in it.
Someone wanted a pizza with no 'spicy beef'. I was on the make table at the time so it was my job to make the pizza. I like to ensure customers know that pepperoni has beef in it so whenever a request for no beef comes I go and ask them "Do you know pepperoni has beef in it too?". In this case the answer was "Oh yes I know thats fine". Excellent I've confirmed it so off I go and make it. 7 minutes later it pops out of the oven, is boxed up and given to the customer. 30 seconds later another woman comes back. Recounted from the front staff she said something like this: "ZOMG I'm allergic to beef and this pizza has beef on it!" It did, but not the spicy beef she requested to be taken off. The team member swapped it because they are soft but I would not have - but I have become a bit mean like that.
Then today, I asked an elderly lady "Do you want fries for an extra 21p?"
To which she replied..."What is the price?"
"It's £3.78 without fries or £3.99 with"
"Yes but whats the price?"
"Now, £3.78..?"
"I said what is the price!"
"It's £3.78"
"YEAH BUT WHAT IS THE PRIZE?!"
"Prize?!??"
"Yes you said for an extra 21p I could get a prize!"
"Haaha I said fries for an 21p"
"Oh!!!!"
"Sorry about that..hehe - so do you want fries for 21p?"
"GOD NO I CAN'T EAT FRIES AS WELL!"
"Ok thats £3.78 then please!"
"Hahahahaha I thought you said prize, but you said fries and then you thought I was saying price haaaahaha!"
"Yeah it's pretty loud in here isn't it...I couldn't hear you and you couldn't hear me...anyway sorry about that - enjoy your meal!"
"It's ok you're only doing your job, I didn't want the prize anyway even if it was 21p."
The customer walked off and I looked to my right and one of my colleagues was crouching down on the floor with laughter.
Then later someone left the ICF lever pulled down again. So then most of the frozen mix was gone and people came to use it and it gives off the most high pitched scream of agony when it is low and it rips through the entire centre. I rather like that though.
To finish off my shift, a girl approx. 12 years old came to the drinks machine and she almost walked into me but instead of saying sorry or anything, instead she did a cocky little dance and went "Oooo".
Monday 9 July 2007
What keys?
In one day, three people left their car keys on the counter. I really don't know why these people choose a specific day but it does get quite a comedy value when you go "I've found some more keys" and the reply is "NOT ANOTHER SET SURELY!" by the manager.
The first one came back pretty quickly so I hadn't given them to security for their...safe keeping.
The second set I gave personally to a security officer, who took them to their control room. A frantic man came back around 3 minutes after that and he was quite rude so I told him that "Oh the keys...security have removed them. You will have to deal with them now." I gave him directions on how to get to security and then he ranted that I should have kept them and now he has a long walk to fetch them. Easy solution - don't leave your keys on the counter.
Then bloody hell a third set, this time with a newish looking Mercedes key attached. We were about to shut so I gave them to an 'operative' of the food hall. I hadn't seen him talk to security so I strolled over about 10 minutes later and this happened:
"Umm did those keys go upstairs?"
"What keys?"
"The set of keys I found on our counter and gave to you to give to security"
"What?"
"It was about 10 minutes ago, over there"
"I can't remember that"
"You put them in your pocket"
"Oh lets have a look then..ahh yes the CAR keys!"
"Yeah"
"What about them?"
"Are you giving them to security because we're going soon so they'll need somewhere to collect them?"
"No I don't have time!"
"What are you doing with them then?"
"I'll keep them until the morning unless you want them back"
"Yeah I'll just have them back it will probably be easier"
I gave them to security myself. I mean - what an idiot. First, he had no recollection of what had happened just 10 minutes ago. Second, he was going to keep them until the morning. What use would that be to the person who had lost their keys and couldn't drive home?!!
The first one came back pretty quickly so I hadn't given them to security for their...safe keeping.
The second set I gave personally to a security officer, who took them to their control room. A frantic man came back around 3 minutes after that and he was quite rude so I told him that "Oh the keys...security have removed them. You will have to deal with them now." I gave him directions on how to get to security and then he ranted that I should have kept them and now he has a long walk to fetch them. Easy solution - don't leave your keys on the counter.
Then bloody hell a third set, this time with a newish looking Mercedes key attached. We were about to shut so I gave them to an 'operative' of the food hall. I hadn't seen him talk to security so I strolled over about 10 minutes later and this happened:
"Umm did those keys go upstairs?"
"What keys?"
"The set of keys I found on our counter and gave to you to give to security"
"What?"
"It was about 10 minutes ago, over there"
"I can't remember that"
"You put them in your pocket"
"Oh lets have a look then..ahh yes the CAR keys!"
"Yeah"
"What about them?"
"Are you giving them to security because we're going soon so they'll need somewhere to collect them?"
"No I don't have time!"
"What are you doing with them then?"
"I'll keep them until the morning unless you want them back"
"Yeah I'll just have them back it will probably be easier"
I gave them to security myself. I mean - what an idiot. First, he had no recollection of what had happened just 10 minutes ago. Second, he was going to keep them until the morning. What use would that be to the person who had lost their keys and couldn't drive home?!!
Thursday 5 July 2007
Gypsies, Terrorists and Misery
No dodgy customers this time. Except the gang of gypsies we had who not only camped outside but in the food area shouting and screaming.
It didn't last long because since the terrorist attack in Glasgow on Saturday, real police officers (not PCSOs for a change...nothing against them though) have been on site walking round and cruising round the car park. I had originally thought they were because of the gypsies but I realised it was because of terrorists when I saw them bashing down man hole covers and putting seals on them. We've also had some new signage on the staff doors ranting that we must not hold the doors open for anyone. I wouldn't think we're a prime target and Pizza Hut's location is all the way into the centre so if anything did happen then at least us and our customers would be ok - hopefully. But that is quite selfish.
So that above is what I wrote yesterday and saved as a draft.
Then on my bus journey today, I saw something I'd never seen before. A 4x4 paramedic car and an ambulance with blue lights on, next to a bus stop. 3 people in green overalls stood there, as well as a sobbing elderly lady wiping her face with a tissue and one of the green people had their arm on her shoulder. Then on the floor, an elderly gentleman and one of the paramedics performing CPR on him and those shock pad things nearby. The bus drove on and that was last I saw of that. I thought about what I'd just seen, potentially the last seconds of a mans live. It wasn't on TV...it was real. It is very unlikely I'll ever find out whether the gentleman survived but I really hope he did.
That set me up in a miserable mood for the rest of day so I stayed in the kitchen as much as possible only going to front for a cup of Tango and saving pizza from falling on the floor.
It didn't last long because since the terrorist attack in Glasgow on Saturday, real police officers (not PCSOs for a change...nothing against them though) have been on site walking round and cruising round the car park. I had originally thought they were because of the gypsies but I realised it was because of terrorists when I saw them bashing down man hole covers and putting seals on them. We've also had some new signage on the staff doors ranting that we must not hold the doors open for anyone. I wouldn't think we're a prime target and Pizza Hut's location is all the way into the centre so if anything did happen then at least us and our customers would be ok - hopefully. But that is quite selfish.
So that above is what I wrote yesterday and saved as a draft.
Then on my bus journey today, I saw something I'd never seen before. A 4x4 paramedic car and an ambulance with blue lights on, next to a bus stop. 3 people in green overalls stood there, as well as a sobbing elderly lady wiping her face with a tissue and one of the green people had their arm on her shoulder. Then on the floor, an elderly gentleman and one of the paramedics performing CPR on him and those shock pad things nearby. The bus drove on and that was last I saw of that. I thought about what I'd just seen, potentially the last seconds of a mans live. It wasn't on TV...it was real. It is very unlikely I'll ever find out whether the gentleman survived but I really hope he did.
That set me up in a miserable mood for the rest of day so I stayed in the kitchen as much as possible only going to front for a cup of Tango and saving pizza from falling on the floor.
Sunday 1 July 2007
Sound, vision and smoking.
Well there was much excitement today!
I recorded a sound clip of the fire alarm going through it's usual incident --> get out we're burning. We did actually have an 'incident' though which makes a change. Security officers literally came running from no where, and I was surprised by how many they actually have - they must hide away in their control room most of the day. My phone however decided not to save the clip, which is great.
I also got a picture of how fries should look like, fresh from the frier for Arriva Driver and also 'Sweet n Low' for James who's blog looks quite different/interesting! So I got home intending to upload them, but neither are there. I'll have to try again.
Other news is that, I'm going to another store for a day soon...I'll be looking out for filth and poor standards, I hope not to find any though.
And one telephone call, I resorted to saying "We are a slice bar we don't take bookings!!" because after 3 attempts of describing the restaurant format I gave up.
On the smoking point. It has affected us and the shopping centre very little because about 18 months ago it became non-smoking anyway. They have put up the usual "It is illegal to smoke in these premises" now though. I like all the signs, it makes the place look healthy!
I recorded a sound clip of the fire alarm going through it's usual incident --> get out we're burning. We did actually have an 'incident' though which makes a change. Security officers literally came running from no where, and I was surprised by how many they actually have - they must hide away in their control room most of the day. My phone however decided not to save the clip, which is great.
I also got a picture of how fries should look like, fresh from the frier for Arriva Driver and also 'Sweet n Low' for James who's blog looks quite different/interesting! So I got home intending to upload them, but neither are there. I'll have to try again.
Other news is that, I'm going to another store for a day soon...I'll be looking out for filth and poor standards, I hope not to find any though.
And one telephone call, I resorted to saying "We are a slice bar we don't take bookings!!" because after 3 attempts of describing the restaurant format I gave up.
On the smoking point. It has affected us and the shopping centre very little because about 18 months ago it became non-smoking anyway. They have put up the usual "It is illegal to smoke in these premises" now though. I like all the signs, it makes the place look healthy!
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