30 minutes ironing for £5 when using Pizza Hut Delivery

Pizza Hut on 1st April launched a new service, where you can order 30 minutes of ironing and vacuuming for £5, completed by the delivery driver when you order for delivery. Not bad.

But the funny thing is, that was the "internal" April fools joke. And at the bottom it had a number that stores could ring about arranging training for the service. They actually had phone calls to this number and the next day - they had to send a memo confirming that yes, it was an April fool.

However, if you are registered with Pizza Hut you may get a mail shot with a picture of a delivery driver ironing and cleaning as it's part of their latest marketing campaign.

And I have another what could be seen as an April fool, but what a customer actually claimed he was going to do. Pizza Hut have got the name Pasta Hut, but this man is going to get "Samosa Hut".

The conversation went like this:

"You're always changing the menu!"
"Oh .."
"Not like KFC - I've been eating them 30 years, you know where you stand with them"
"Ha, we're actually part of the same company"
"Really?"
"Yes".

He ranted on a bit more, about how there are always tiny differences each time he comes and then said

"You know what I'm gonna do, right, I'm gonna start SAMOSA HUT"
"Right?"
"Yeah - I'm just waiting for somewhere I can start it, have you ever had a samosa?"
"Only ones from a supermarket"
"WHAT? Not that rubbish, I'm on about proper Indian shit, proper massive good filling samosas!"
"Sounds nice !!"
"Yeah, I'll be a millionaire"
"I'll look out for you then!"

"It's the law..."

Some crank today came up with a new law about drinking water. We do not have free drinking water available. The taps we have are either, the toilet, hand wash sink or pot wash sink. You don't want to drink water from there.

But this woman said that "It is the law that all restaurants have free drinking water". I explained the above, but she continued that it was "The law". Is this the law? I'm pretty sure it isn't.

She was also one of those helpful, but unhelpful customers. Towards the end of the night, the cleaners turn the bins round, so customers should just leave their rubbish on the tables. Some customers like to be helpful and dispose of their own rubbish, but that isn't possible at night. But, some decide they will use the empty, clean, with no bin bag in, bins.

New Blog

In case you haven't seen this:

Tesco Scapegoat

It's a retail blog...with everyones favourite subject, customers!!

Smile!

We are continually losing points on our mystery shoppers because we aren't giving "genuine smiles".

Now...surely if we are being told to smile genuinely, that isn't genuine? It's impossible to do it without smirking. A personal service to me, is loads better than a brand standard smile, hello, and come again....but that's what they want.

So from now on:

Massive smile and greeting
Deadpan face while serving, no conversation (no points for smiling during the transaction)
Massive smile and "Come again"

Not genuine, but that is what they are asking for.

We have new menus, which are loads better than the old ones - but they forgot to change one of the sections, so that looks odd, but you can't expect them to get it right!

Happy New Year!!

Happy New Year - bit late but oh well!

Not much has happened, except a customer has scolded their hand. But did he ask for assistance? No, he left it for half an hour to get worse and develop blisters. When he finally told us, the duty manager gave him first aid and security were called to help.

But what I really wanted to post about...and hopefully just warn a few people about is:

www.computerplanet.co.uk

Worst customer service I've ever experienced.

That is all, I think.