Hello!
I appear to have a whole new following of readers who are currently support managers at Pizza Hut. I'm a support manager and in short, we're all pissed off because they are changing the in store (sorry, we must call them Huts now...) structure of management.
All stores will be down to one Restaurant General Manager, one deputy manager (only in high PSA stores...read: not that many) and I think one support manager. I think the support manager role is totally going and it may just be one RGM and one deputy. Both of those roles are salaried so this change does not affect them. And it should be noted, they have no power or say over this. As far as I know, it wasn't discussed at the annual RGM conference and it's all being brought in quietly and on the sly.
What it basically means is, where support managers used to get paid from about £6.70 to £7.20 before, regardless of what job they were doing, they will now be paid team member rate which is about £5.20. These managers will be called "bench managers" and will only be paid the management rate when they are in the duty manager role. If they are working at the same time as the RGM, deputy or support they will not get paid the manager rate.
RGM and Deputy should do 5 shifts each per week = 10 shifts total. There are normally 14 duty manager shifts (2 per day, early and late). So this leaves 4 shifts for the remaining managers. Depending on the size of the store, there can be up to about 6 supports (now bench). 4 shifts for 6 managers? It doesn't work. Previously if the supports worked alongside the RGM/deputy they'd get paid as a manager, as after all, they are a manager.
You will interviewed by your area manager about the changes and you can whinge all you like, they don't care one bit. Apparently it has come about because we've been owned by Yum! for a while, but we now have a new managing director, some german bloke, who has come in from Yum!. Yum own KFC and this is the way they have operated for a while. It's (one of) the reason why KFC has a high turnover of managers, they have no motivation whatsoever (I know two, they both want to quit as soon as they can).
Ultimately the only thing we can do is either put up, or leave. Leaving is what I'm intending to do. Locally, we've already lost a manager who had about 10 years service with the company and everybody loved her. Not sure how Pizza Hut think that cutting someones pay from around £16.5k to £12.5k can work out, but they do. Retail/hospitality management is underpaid as it is, and people are willing to move companies.
The ironic/annoying thing is, in association with The Sun, Pizza Hut are running some bullshit campaign about getting people back into work. They are recruiting team members and shift managers. Pfft, a new batch of people who don't know any better basically.
The people behind it are:
Jens Hofna - Managing Director
Jayne Little - HR Director
Nick White - Operations Manager
If you'd like to email them, it's firstname.lastname@pizzahut.co.uk
They have PAs but these are their direct ones and boy do they love getting email :)
Don't expect a response though, they're too busy working out where they can cut costs more. Maybe they'll try and do something a bit dodgy with the fire fighting equipment annual servicing...oh no, wait, they already have!
Anyone from RSC or Yum care to comment? Email me at phtmblog@googlemail.com if you wish!
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27 comments:
Well i hope that they all lose their respective jobs in time, as they are not immune either......as a matter of fact they are SCUM not YUM!!
I can see why some would want to remain anonymous especially if they have not had the meetings yet!!! and i'm sure they are paying some loser @ head office to look at bloggs like this
Support
Reading
PIZZA Hut yesterday became the latest big business to join Sunemployment - our
push to get Britain working - with 1,500 new jobs.
The giant will create the vacancies between now and next year.
Angry
Jane
Will we have to re-apply with an application form for a different job title? and i have heard it's 90 days notice to reduce your rate of pay.
????
Southampton
Maria Swift should find her self another job........as a meteorologist
They always get it wrong!!!!
Protest against Pizza Hut's totalitarian changes...(facebook group)
Pizza Hut are apparently creating "hundreds" of new positions as Deputy Managers and Managers...so why are they actually shedding jobs and demoting existing staff?
Just found a group on facebook all should join!!
JENS HOFNA can fuck off back to KFC and clear up the mess he left there!!!
we are all just numbers at the end of the day... no matter how much effort, time and passion you put into your restaurant you get jack shit for it, or if your 'lucky' you get some tacky piece of shit like a pizza hut cup, a pair of slippers or a piggy bank to hold the money or vouchers we did once get but now dont due to cost cutting.id rather have the 10p it cost them to make this crap. Its a disgrace... at the end of the day i use them, i demoted myself to a team member, chose my hours and no longer do them any favours nothing managerial whatsoever, i mean why should i for £6 quid odd an hour when lazy rgms and area managaers who let their supports carry their stores are only 25-33k for rgm and 40k plus for am. i make enough money to support myself, pay the rent and finance my studies... after that i couldnt give a flying fuck... as per usual its retards from other companies that have no experience of what it is like running or working in a pizza hut that then try to change it. My advice to anyone who is struggling is get into franchise! working for a franchisee is ten times better, i know having worked for a franchise, then left to work for equity and now im back in franchise cos i had been fucked over too many times and wages short all the time in equity... Good luck to you all, former support
I have liked much of this blog for some time now, but this one is a little bit, off..
I am a RGM and am in my second area now where this change has been introduced.
Support Manager jobs are not being cut in their hordes, but made more efficient. Dependant on the PSA, the core will be an RGM and 2 Shift Managers with 1 Bench Shift Manager to cover holiday & sickness. In Mid-High PSA, there will also be 1 Deputy and an additional Bench Manager (possibly an additional Shift Manager as well - not sure).
This change has come around one big question - when a Support Manager is doing a Team Member shift (which happens a lot) as a Team Member, why should someone who is doing the exact same job as me get paid far more?
With the new change, Managers will be Managers and Team Members will be Team Members. Shift Managers will be bonused and as such have a more 'vested ineterest' in the success of the restaurant.
When I first joined PH I visited a few 'huts' who had anywhere up to 7 Support Managers all doing TM shifts...
That's my input!
If RGMs hired enough staff and scheduled accordingly there should be no need for support managers to be doing team shifts in any instance. At the end of the day SM's are trained and signed off to be MGRs, if they are working team shifts why shouldnt they be paid a manager rate? they are still a manager, and will still carry themselves as one on shift as a team member and no doubt put more into the shift than a regular team member, same as expert trainers, they get paid the additonal rate for being a trainer so why shouldnt SM's?
In relation to your comment about being paid 'far more' 98p is hardly far more an hour, at the end of the day you get what you pay for. My experience of managers doing team shifts is that you get a more reliable, efficient and harder working member of staff doing what ever duty on shift.
Huts with 7 SM's doing team shifts shows the incompetency of the RGM, they should be promoting and training accordingly / delegate SM's throughout the area.
One could then argue that Deputy Mgrs should be paid the same as a SM unless they are fulfilling the role of RGM when he/she is on holiday/sick. When i worked as a SM i did stock counts, schedules etc, so why shouldnt an SM and Deputy be paid the same?!?
Thoughts?
I'm a deputy currently on maternity leave who cant fulfill the new requirements of the role where i have to fully flexible, fully abvailable for any shift any day. There is no consideration for those of us with families and kids. I have been told that i am not eligible to apply for flexiblew working time and therefore when i return off maternity will have to be a team member. Thanks pizza hut after 11 years of service and slogging my guts out i now have to relinquish my position because i have kids and need some degree of consideration and flexibility.
our store is restructuring late due to myself being on maternity leave and can you belive that because myself and another support manager who 8 and 10 years expereance in the job both have children and cant work 5 shifts a week we cant take the shift manager job not even as a job share even though our store has no permenent deputy and no other candidates for the role basically we will have to work as team members on a shift ran by a person with little to no expereance because it dosent fit on to there paperwork how stupid can they get! im very interested to know if anyone was offered redundancy as im nearly done with my meetings and this hasent been brought up yet.
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I work as a Bench/Support whatever manager in an extremely low PSA store. We have an RGM 2 support managers and me. I only found out the other week that when i get signed off (hopefully soon) i will only get paid the higher rate when im running shift, in my interview there was no mention of this funnily enough. I dont mind running shift as i enjoy it more but in a store where managers end up doing TM jobs on shift anyway i think that anyone who has gone through the training and has the drive should be paid the higher rate at all times. Also i end up doing more TM shifts than any other TM due to being short staffed. Im just thankful that my RGM spends so little time instore that i actually get the shifts :)
Hi, I had an interview with an express store last week and had a phone call yesterday to say that I have the job. The interview was for a 'shift manager' I have to go on the weekend for an induction day. I was just wondering if someone could explain what sort of things to expect in the induction, and then what is next? training, etc. Also they did briefly explain about the 'bench' manager being a 'crew member' when there are other managers are there but because I was really nervous I didn't really take it all in, so could someone explain to me about that too and the rates of pay etc between the two different roles? Many thanks :)
cannock
Oh my God!...I love unusual pizzas! Especially pineapple and all the delicious veggies. Thanks for the great post! :)
Hey, what a great looking pizza. Glad the challenge worked out ok for you!
Pizza Equipment
I was on the receiving end of this management structure change I have to agree that it doesn't make any sense to me either. I was summoned to an area meeting of all the support managers and we were told that unless we can commit to full time hours 35hr or more and are not students then we couldn't stay in the support manager role. I had become a mum during my time at the Hut and therefore my hrs had changed just to keep some routine for my child, but as I wasn't flexible enough I had become one of those on the chopping block to become a bench. As there are quite a few support manager mums in my area it caused some animosity and people kicked of about it. When the area manager came to discuss my role and whether I would be able to commit to 35+ hrs I told her NO. I was not about to be bullied into doing hours I couldnt normally do. Therefore I was given notice that from feb 2009 I would be reduced to a bench role. However in my store there was a high turnover of managers and I was the only stable manager on payroll there so I ended up doing pretty much the shifts I was doing before. But times got tougher. Team hours got cut opening hours extended, ridiculous targets were not being met, Nando's and other joints were taking our business and I felt constantly stressed, underpressure and 100% unappreciated. A few months ago I told them they could stick there bench role and I'll just work as team as I found I was losing sleep at night dreading my next shifts and crying at work because of the workload. Even though my hourly rate is less - I more than make up for it in tips, my bills are paid and I leave work when I can see daylight most days. Never worry about the next CER walking through the door.
I've worked for the company for over a decade and this is how they treated me? Why am I doing them any favours? They done sweet FA for me. I do my job to the best of my abilities with the resources available and go home.
i like his blog
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Lol all moaning if you don't like it leave, your prob a first time supervisor with no management experience and couldn't read p&l if your life depended on it. Seriously people its a pizza place and your on hourly rate. You are not a manager this was brought in by yum in the states to inspire customer confidence that's all
Firstly, If you don't like it then leave.
Secondly, no other branded restaurant works that way...if you are not a Contracted full-time salaried Manager then you will only receive a higher rate of pay when either actual managers are not in the business.
Yum! has recently sold Pizza Hut to the Rutland Partners, they are investing over £20m into the brand to re-brand it and to sort out the mess Yum! has caused. Especially on Labour expenses...as I said earlier, not other branded company run like this, it not cost effective and destroy any chance of the GM or AM to make any bonuses from budget targets that have been set.
The idea is simple, you as a supervisor are only in charge of the business when the GM or AM is away...so this is the only time you are entitled to a little extra pay incentive to say thanks and to recognise you as a Supervisor. Any other time you are in he business with the GM or AM you are only there as a team member, hence the lower wage for this time.
The main advise I can give in this is for you to shut up or leave...it sounds harsh but at the end of it, when you actually do become a salaried employee at a restaurant chain then you will understand it more because at the back of every managers mind is a P&L report for that financial period, this is what they are in one respect scored upon by their boss.
And it is also what the company as a whole, with the re-brand are doing to bring it up to date to be able to compete with the vast amount of competitors that do it bigger and better than you and haven't been there as long as Pizza Hut. Why? Because they know how to make money and how to save on unnecessary expenses
Hi my lass is pregnant and will b goin on maternity leave soon she is a genral manager who was on salary and has bein put on hourly rate without even gettin told and now they say she will not b getting maternity leave pay can they do that
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