Monday, 27 August 2007

Hello again

Well I have been off work again, not ill or going on holiday just had some time off. Therefore there is a lack of moronic customer postings.

I can post about my visits to two other stores though. Mainly they were unexciting and uneventful though.

The first, was pretty....old. I think blaming the fact it smelt rancid and had the most disgusting looking floor I've seen for a while on being old is the best way of dealing with it. The managers there must have been idiots. They just seemed lazy...they left the floor dirty from the night before then got someone to clean it in the morning. The same with the bins, left them unemptied overnight then did it in the morning. Then someone we saw on the street waiting outside, who we thought was a tramp turned out to be a delivery driver, nice.

The other store was new. And the place was spotlessly clean like our own store. The people seemed nicer too.

That was about it really!
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2 comments:

Al said...

Once standards start to slip it can be quite difficult to get them back to where they should be. People get used to doing things a certain way and can be quite resistant to change. Also, once things start to deteriorate a lot of the pride in the place goes and this can also contribute.

Or the manager could just be a moron.

28/08/2007, 18:32
James (UK) said...

Yes, Al, I agree with you... once things get to a point, no one cares anymore and it's difficult to get anything back to it's best.

I can remember a "Little Chef" somewhere miles from anywhere that I stopped at once whilst on a long drive as it was the only services around. The place looked like it came right out of the 1970's, and was complete with peeling walls, musty smell, and threadbare carpet and staff. The waitress was stood by the kitchen door, and had been there so long, a spider had spun it's web from her ear to the wall. ;-)

Slight exaggeration there, but you get the idea.

My Starbucks, although staffed by real gems of people, is really grubby IMHO... even at 8am, they'll always be squashed muffin on the carpet, for example. It's like the cleaners / staff are paid to "hoover", but not to say... scrape food off the carpets, so if they don't pick everything up in that first pass, that's it.

29/08/2007, 06:11

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