Saturday, 11 August 2007

Meatballs, a weirdo and THE most stupid question ever

In November/December Pizza Hut in the UK are going to launch a pizza called 'Mama's Meatballs'! Subway have done meatballs, and so have McDonalds. So we'll be tagging onto their success and it will probably be a miserable failure. Who wants meatballs on pizza? I'd love to know if or who they actually survey to decide if a product is worth it. They aren't doing trials in any of their nearly 700 stores, they're just launching it. A bit like, the cheesecake which we sell about one piece of a week but have to defrost 24 pieces a week just to use it.



Support manager to area manager:

"Could we defrost say 5 pieces of cheesecake a week rather than 24 because it just doesn't sell?"

"No! Once you open the box you need to defrost it ALL"



I don't know why I care really, it isn't my money and after all we are owned by the "world's largest restaurant company in terms of system restaurants with over 34,000 restaurants in over 100 countries. " so if they want to waste it - fine!



Oh and the weirdo, a woman constantly grinning and waving at me. WEIRD PEOPLE OUT THERE!



Finally, THE most stupid question I have ever been asked. The shutter about half way down. A man ducks down and comes in "Are you throwing those cups away?", pointing at the new, unused drink cups on the side. Maybe I've misheard him I thought..."Do you mean you need an extra cup?" "No, if you are throwing those cups away could we have them?" Ok, this guy must be simple or having a laugh "No we...err...keep the cups and use them in the morning..?" "Oh right ok. Seeya!"

8 comments:

Al said...

Hey, at least he didn't ask for free pizza!

I can't think of any logical reason why you need to defrost an entire box of cheesecake at once. Would those higher up know if they just defrosted what they actually expect to sell?

Meatballs on a pizza? Think I'll pass on that one. Is it one of those 'special edition' pizzas which is only around for so long or is it a permanent addition to the menu?

Pizza Hut Team Member said...

Their reasoning behind the defrost it all onec opened, is that, it might go stale or being contaminated - but maybe they don't realise it is -18oC in our freezer.

We just do as they tell us because otherwise if we have a CER (Champs Excellence Review - they're unannounced internal auditors who check everything, literally) you can lose a lot of points and for RGMs, points mean bonuses!

AFAIK Mamas Meatball pizza will be a two month promotion.

James (UK) said...

Hmmm... I've eaten meatballs before, and I'd possibly try them on a Pizza, if I'm honest.

So much waste in food shops, isn't there? Crazy to defrost all that cake...

Do you know... I started waving and mouthing "hello" at this group of gormless blokes who work in this motorcycle repair shop I have to go past, and turn my car around outside of every day. I got so fed up with them staring, but now they either give a cheery wave back, or look hurriedly away instead!

Anonymous said...

I work in a CTN (confectionery, tobacco and news).
The most stupid question I've ever been asked is
"Do you sell steak shaped dog biscuits?"
!!!!!!!!!!

David said...

I'm with you on the Cheesecake. We have a bus route that goes down to South Devon College 8 times an hour and while we pick up more passengers than you sell cheesecake it's a close thing. An a bit, correction, a lot of waste.

Anonymous said...

I would definitely eat a meatball pizza. Famous Moes pizza in Sussex do them and they are absolutely lovely. Bring it on please!

Anonymous said...

Surely there's a dead simple answer that you need to be an overpaid senior manager not to have thought of...specify only six cheesecakes in a box (at least for smaller or less busy branches) - if the company has decent leverage/purchasing power it could surely get away with that?

Why not raise it as a staff suggestion?

Anonymous said...

Meatball pizza is really good, but it's not what most people think. You don't put whole, round meatballs on the pizza (they'd just roll off).

You make large, golf ball sized meatballs from scratch and slice them. Kind of like pepperoni slices.

Pizzerias in the New York City area (not the chains) make these and they're the best!