Some crank today came up with a new law about drinking water. We do not have free drinking water available. The taps we have are either, the toilet, hand wash sink or pot wash sink. You don't want to drink water from there.
But this woman said that "It is the law that all restaurants have free drinking water". I explained the above, but she continued that it was "The law". Is this the law? I'm pretty sure it isn't.
She was also one of those helpful, but unhelpful customers. Towards the end of the night, the cleaners turn the bins round, so customers should just leave their rubbish on the tables. Some customers like to be helpful and dispose of their own rubbish, but that isn't possible at night. But, some decide they will use the empty, clean, with no bin bag in, bins.
Friday, 28 March 2008
Sunday, 10 February 2008
New Blog
In case you haven't seen this:
Tesco Scapegoat
It's a retail blog...with everyones favourite subject, customers!!
Tesco Scapegoat
It's a retail blog...with everyones favourite subject, customers!!
Smile!
We are continually losing points on our mystery shoppers because we aren't giving "genuine smiles".
Now...surely if we are being told to smile genuinely, that isn't genuine? It's impossible to do it without smirking. A personal service to me, is loads better than a brand standard smile, hello, and come again....but that's what they want.
So from now on:
Massive smile and greeting
Deadpan face while serving, no conversation (no points for smiling during the transaction)
Massive smile and "Come again"
Not genuine, but that is what they are asking for.
We have new menus, which are loads better than the old ones - but they forgot to change one of the sections, so that looks odd, but you can't expect them to get it right!
Now...surely if we are being told to smile genuinely, that isn't genuine? It's impossible to do it without smirking. A personal service to me, is loads better than a brand standard smile, hello, and come again....but that's what they want.
So from now on:
Massive smile and greeting
Deadpan face while serving, no conversation (no points for smiling during the transaction)
Massive smile and "Come again"
Not genuine, but that is what they are asking for.
We have new menus, which are loads better than the old ones - but they forgot to change one of the sections, so that looks odd, but you can't expect them to get it right!
Monday, 21 January 2008
Happy New Year!!
Happy New Year - bit late but oh well!
Not much has happened, except a customer has scolded their hand. But did he ask for assistance? No, he left it for half an hour to get worse and develop blisters. When he finally told us, the duty manager gave him first aid and security were called to help.
But what I really wanted to post about...and hopefully just warn a few people about is:
www.computerplanet.co.uk
Worst customer service I've ever experienced.
That is all, I think.
Not much has happened, except a customer has scolded their hand. But did he ask for assistance? No, he left it for half an hour to get worse and develop blisters. When he finally told us, the duty manager gave him first aid and security were called to help.
But what I really wanted to post about...and hopefully just warn a few people about is:
www.computerplanet.co.uk
Worst customer service I've ever experienced.
That is all, I think.
Saturday, 22 December 2007
Fight!
Well as it is supposed to be busy because people are Christmas shopping...the 'crème de la crème' of staff are put on the front counter to clear queues. Well it has not been busy, not much more than a normal week. But because me and a few of the people who are normally tucked away in the kitchen have been on the front, it's been reasonably amusing.
The first customer of any interest, was the one who was shocked when I told him that, no, fries aren't 30p. Fries for 30p !?
The next was very funny I thought. A man bought a Margherita pizza, which as it has no toppings on, you can see all the cheese clearly. We cut the pizzas into slices and then mark the box with the topping and time it needs to be discarded (those numbers from 0 to 12 you'll see on most fast food, or in the case of McDonalds those numbered flags they have in their holds). We use a food safe pen for this marking, which is black - but if it gets wet it goes blue. And the blades for cutting pizza are kept near the pen, as the pizza is taken from the oven, put into a box, cut, then marked.
So, occasionally the pen can come into contact with the pizza. The man bought the pizza back as it had a blue stain right on the cut line. It was from a dough pen. I replaced the pizza and apologised. A minute later he came back and said "Is it my unlucky day or something...?" he had another pizza with a blue stain! What had happened was - that the blade had a pen mark so was making each pizza blue. So the blade was cleaned and another pizza given to him. Well, I was about to give him his pizza when he walked back to his table - because his bags of shopping and the rest of his meal was gone!!! The cleaners had been very efficient and taken it away while he was at the counter!
So overall, I'd say it was his unlucky day!
Another good thing about the front counter is you can be very nosey and watch the world go by (well, the centre) and I saw two men having a "disagreement". Three large security officers later, they'd been separated and put as far away from each other as possible. I asked later what it was about, and apparently it was an arguement over who had "spotted" the table first (in a similar fashion to car park space wars).
Happy Christmas if I don't see you before!
The first customer of any interest, was the one who was shocked when I told him that, no, fries aren't 30p. Fries for 30p !?
The next was very funny I thought. A man bought a Margherita pizza, which as it has no toppings on, you can see all the cheese clearly. We cut the pizzas into slices and then mark the box with the topping and time it needs to be discarded (those numbers from 0 to 12 you'll see on most fast food, or in the case of McDonalds those numbered flags they have in their holds). We use a food safe pen for this marking, which is black - but if it gets wet it goes blue. And the blades for cutting pizza are kept near the pen, as the pizza is taken from the oven, put into a box, cut, then marked.
So, occasionally the pen can come into contact with the pizza. The man bought the pizza back as it had a blue stain right on the cut line. It was from a dough pen. I replaced the pizza and apologised. A minute later he came back and said "Is it my unlucky day or something...?" he had another pizza with a blue stain! What had happened was - that the blade had a pen mark so was making each pizza blue. So the blade was cleaned and another pizza given to him. Well, I was about to give him his pizza when he walked back to his table - because his bags of shopping and the rest of his meal was gone!!! The cleaners had been very efficient and taken it away while he was at the counter!
So overall, I'd say it was his unlucky day!
Another good thing about the front counter is you can be very nosey and watch the world go by (well, the centre) and I saw two men having a "disagreement". Three large security officers later, they'd been separated and put as far away from each other as possible. I asked later what it was about, and apparently it was an arguement over who had "spotted" the table first (in a similar fashion to car park space wars).
Happy Christmas if I don't see you before!
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