Hmm a woman today. "Yeah I don't like this pizza and it is COLD!". I felt it, it wasn't cold at all so...should I stand there and argue about it or replace it? I replaced it, because I don't like to argue with old ladies cos they give you a particular look...
So she got another type pizza because she didn't like the one she asked for - right or wrong?
I've had a sneak preview of the new menus and it is great. We've got a new pudding...a new pizza...a new meal, all sorts! So any of you who go to Express (please comment if you do...and where it is if possible?) you'll be in for a change from next week, but nothing is being taken away - so don't worry!
PS: Glad most people like the new template :-)
Monday, 26 March 2007
Friday, 23 March 2007
New template
I am sorry to keep changing the template...well actually I've changed it twice in about 7ish months but I feel a bit odd when I do change it.
What do you think of it now? I've moved away from red because that was like an advert for Pizza Hut and also the template from before because it seemed as though it was what a lot of people were using and unoriginal (although probably 10848494+ others use the new one too).
I hope you like this one...it is easy on the eyes I think but I would like your comments - is it an improvement?
Thanks :-)
What do you think of it now? I've moved away from red because that was like an advert for Pizza Hut and also the template from before because it seemed as though it was what a lot of people were using and unoriginal (although probably 10848494+ others use the new one too).
I hope you like this one...it is easy on the eyes I think but I would like your comments - is it an improvement?
Thanks :-)
Hairy
I can always tell when someone is coming back to complain that they had found something in their food. It is different to the 'slightly jolly' face I would say most people who have received the wrong thing or it isn't hot enough. The finding something though, their face can be neatly summed up with a Google Image search of disgusted.
I had two in one day of the above. The first was "EEEEEEEEEEEEERRRRRRRRRRRRRRRRRRR I HAVE FOUND A HUGE HAIR IN MY PIZZA!". It was rather funny because she had eaten all but one slice, and then bit into it to discover this "huge hair". It was infact short and curly...which I can only assume came from someones goaty in the morning! Apparently beard nets are now on order. A refund, an offer of more food (refused!) and a sincere apology later she'd gone but she probably will not return...
Then another lady came back. It was quite a nasty accusation which started the conversation. "I just bought these dough balls and they've got one of YOUR hairs in."... I could barely see this hair and I was going "Where is it??...Must be the light I can't see it...oh yes there it is, but it can't be mine...so do you want a replacement?" "A replacement hair?" A fake laugh and "Err dough balls or something else?". "No just a refund I've lost my appetite now". I gave her the refund. The thing was, the hair was inside the dough ball, which we don't make, we just put them in pans and through the oven. I was not involved with these dough balls at all but it was somehow MY hair!
Oh well, it adds a bit of variation and refunds are very simple. We have a complex system where...we give them the money straight from the till and then say "Yeah I had to give a refund because...blah blah". You then see it written in the column in the refund book - Reason - Beard in pizza.
PS: Exciting news for any of you who do visit Pizza Hut Express....the menu is changing VERY soon so look out for some new things. It is going to change now on a more regular basis, as the corporate geniuses seem to have woken up...that yes we do exist, yes we've served the same things for years and yes we are actual Pizza Huts!
PPS: I have added Arriva Driver Richard and Work Blogging James to my blogroll. Both of these blogs are worth a read.
I had two in one day of the above. The first was "EEEEEEEEEEEEERRRRRRRRRRRRRRRRRRR I HAVE FOUND A HUGE HAIR IN MY PIZZA!". It was rather funny because she had eaten all but one slice, and then bit into it to discover this "huge hair". It was infact short and curly...which I can only assume came from someones goaty in the morning! Apparently beard nets are now on order. A refund, an offer of more food (refused!) and a sincere apology later she'd gone but she probably will not return...
Then another lady came back. It was quite a nasty accusation which started the conversation. "I just bought these dough balls and they've got one of YOUR hairs in."... I could barely see this hair and I was going "Where is it??...Must be the light I can't see it...oh yes there it is, but it can't be mine...so do you want a replacement?" "A replacement hair?" A fake laugh and "Err dough balls or something else?". "No just a refund I've lost my appetite now". I gave her the refund. The thing was, the hair was inside the dough ball, which we don't make, we just put them in pans and through the oven. I was not involved with these dough balls at all but it was somehow MY hair!
Oh well, it adds a bit of variation and refunds are very simple. We have a complex system where...we give them the money straight from the till and then say "Yeah I had to give a refund because...blah blah". You then see it written in the column in the refund book - Reason - Beard in pizza.
PS: Exciting news for any of you who do visit Pizza Hut Express....the menu is changing VERY soon so look out for some new things. It is going to change now on a more regular basis, as the corporate geniuses seem to have woken up...that yes we do exist, yes we've served the same things for years and yes we are actual Pizza Huts!
PPS: I have added Arriva Driver Richard and Work Blogging James to my blogroll. Both of these blogs are worth a read.
Wednesday, 21 March 2007
Dirty
Just thought I'd pop in and say..please don't hand me money when you hand is covered in mud. Don't get keep coming back asking for stuff which means I have to touch your hand even slightly again. And don't come in a group of 4 who all have the same filthy hands.
Stop hanging round a shopping centre eating ice cream for your dinner - GO HOME and have a WASH!
Oh and...if the shutter is down so far you have to about break your back and walk over my freshly mopped tiles to get in - no we aren't bloody "still serving!".
Stop hanging round a shopping centre eating ice cream for your dinner - GO HOME and have a WASH!
Oh and...if the shutter is down so far you have to about break your back and walk over my freshly mopped tiles to get in - no we aren't bloody "still serving!".
Sunday, 18 March 2007
Hmm.
Just as I thought I might start using my real first name, I discover...there are only 24 Express stores (out of 700ish) and the RGM is talking to me about blogs a hell of a lot!!!
I'm afraid I don't have any moronic customer stories as I have been working in the back which makes quite a nice change. Should be some next week (idiot permitting).
I'm afraid I don't have any moronic customer stories as I have been working in the back which makes quite a nice change. Should be some next week (idiot permitting).
Wednesday, 14 March 2007
Rollerskating in shopping centres
First off. No one ever rollerskates round shopping centres do they? No. But now they do - with Heelys. I have to be honest they look fun but they are dangerous. We have ceramic tiles on the floor - they look lovely but they are so dangerous, they're not even textured - nice 'n' smooth... You WILL crack your head open if you fall or slip over on them. For this reason I do not like children riding round in Heelys. It isn't really their fault, it is the parents' stupidity in allowing them to it. But if they start rolling round in our unit, I will tell them to not do it. They are all so innocent and say "Why?" "Because you might slip or knock someone over." "I won't though" "Just don't ride round in here please.." - then a horrid stare at me from them. I stare at them back - they then ride off - buggers!
A customer today was a bit of moron, and was demanding something we simply didn't have in. I just noticed she looked a spitting image of Kim from Kath and Kim.
A new £20 note was launched today (I think). I was a bit like "Eh...we don't take these vouchers" with the first one I got! They look quite pretty and have quite a few more security features. I like them and wanted one but I didn't have another £20 to swap it with. I am going armed with an old £20 next time. You can read the BBC story on it here.
A customer today was a bit of moron, and was demanding something we simply didn't have in. I just noticed she looked a spitting image of Kim from Kath and Kim.
A new £20 note was launched today (I think). I was a bit like "Eh...we don't take these vouchers" with the first one I got! They look quite pretty and have quite a few more security features. I like them and wanted one but I didn't have another £20 to swap it with. I am going armed with an old £20 next time. You can read the BBC story on it here.
Tuesday, 13 March 2007
Corporate again
Today. "And the fries?" - "You don't get fries with the kids meal.." He smirked as if to say he knew. Trying to scam me - unbelievable! Then a woman going "I've never had to pay so much for pizza before" - I think you have, we're pretty cheap, plus I don't set the prices so stop ranting.
This week we got 'Conference News' which is a seriously fun newsletter telling the team members what the managers actually did on the paid day off they had to go to it.
Express are again under represented - a grand total of 0 out of 49 winners - they all got an all expenses paid £2000 holiday - and all but 2 are managers. Excellent motivation.
Those of you who liked Cheesy Bite pizzas, you'll be pleased to know they will return in a new format...I'll leave you have a guess at what they'll be doing - or email me if you really want to know. A Garlic Crust pizza is coming as well as Indian and Mexicana nights to HSR (Delivery).
Finally we have another statement we must recite everyday before beginning work while bowing to the picture of Alasdair Murdoch on the wall "To be the most loved and trusted restaurant brand in the UK".
This week we got 'Conference News' which is a seriously fun newsletter telling the team members what the managers actually did on the paid day off they had to go to it.
Express are again under represented - a grand total of 0 out of 49 winners - they all got an all expenses paid £2000 holiday - and all but 2 are managers. Excellent motivation.
Those of you who liked Cheesy Bite pizzas, you'll be pleased to know they will return in a new format...I'll leave you have a guess at what they'll be doing - or email me if you really want to know. A Garlic Crust pizza is coming as well as Indian and Mexicana nights to HSR (Delivery).
Finally we have another statement we must recite everyday before beginning work while bowing to the picture of Alasdair Murdoch on the wall "To be the most loved and trusted restaurant brand in the UK".
Thursday, 8 March 2007
ANGRY
Hmph I'm angry because my till was down £10 in 'odd' circumstances. I ain't paying it until I have spoken to the Restaurant General Manager and get proper answers. I can't really explain the story because it is so specific. Anyway I'll be locking my till every single time I move away from it and watching the counting of it everytime. To be honest, it isn't really about the money, it is more the principle that someone I should trust is POSSIBLY stealing from ME personally. Yeah it might have been my fault...but my till in nearly 7 months has never been down more than £1.50. I notice every single note I put in and do not make mistakes. This whole thing has caused me to phone people to express my anger - so I saw here as a another place to rant.
Anyway that small moan aside...had quite a few funny(ish) things happen
Some chap came in and asked for a pizza with Jalfrezi peppers! I think he meant Jalapeño but we don't have them either so that was the end of that.
This man would not keep away though. He came up to me as I was cleaning the drinks machine. "Hiya mate - this pizza is like a bloody frisbee". I was a bit confused...yeah it is round so I suppose you could say that. He then got it out the box and stated it was "Stone cold and rock 'ard!". Ok I felt it, just because I enjoy mauling food with my hands (yeah, I'm odd). He grabbed it out my hand and then BANGED it on the counter. Yeah it was pretty solid and it didn't crumble or fall apart. I replaced it (because I am a very nice person. Honest. Just because I won't give you a 0.0001p extra cup for your child to sip from doesn't mean I'm not kind....) Then he came back for a refill on his drink. "Yeah...the fries were a bit cold" mutter to himself. I also replaced those - even though he'd eaten the first set. (Told you I was nice)..
A woman came in and said she wanted a "Fast meal", which is of course Feast. There is no error of the spelling on the menu board. "So what do you want in your feast...". "Oh feast - well it is spelt fast up there!". It isn't. I will take a photo of it when I remember to prove this. I didn't bother arguing though.
These two 'larger' ladies came in and did not like our menu or prices one bit and stormed out - saying "We'll just order from Dominoes!". Sorry?!
A couple were filling up their coffees. I recognised the bloke from one of the shops at the shopping centre - he is the manager of it - so must have reasonable intelligience. Nah, no such luck. He held the button in on the coffee machine when there is no need and when it didn't fill it right to brim, he banged it and then "Ahhh it is going everywhere" followed. He didn't think to press the big red "STOP" button. And in a terrible coincidence I was out there tidying the lobby so I offered to help and get him a new cup plus pour away the old stuff. Trying to be helpful he was holding the cup at the same time of me, trying to make it stable. That didn't really work out, so I had a lovely 90c coffee going over my hand - he had it black as well...no milk to cool it down. He grabbed it off me and poured it in the huge drip tray - not helpful, it isn't drained. I wasn't burnt, but it was rather unpleasant.
One of the pond boys was in again - they can't keep away.
Finally, credit cards. We used to have a machine which was so fast, it was great. Then something happened to it - it just kept bleeping and bleeping but still worked so we got an identical replacement. Yeah it is slow. For a while I thought it might just be the service, cos it is one of the those dial up things (see below). So people tend to get impatient. So it displays a message "DO NOT REMOVE CARD" and occasionally "SORRY FOR DELAY". But this woman, took her card out way too early. I saw it still said "DO NOT REMOVE CARD" and then it does a huge bleep and says on the screen I can see "CARD REMOVED - TRANSACTION CANCELLED". Plain and simple as that. But she then point blank denies it says it say "Remove card!". No it didn't. She then thought I was trying to charge her twice. Why would I bother, there is no way I could possibly benefit from charging your card twice. She was still suspicious when I gave her the receipt which had "VOID" on.
Aww and then a guys card got declined twice....and it is so mean about it - that is all it says "DECLINED". No sorry or anything. Oh well.
It looks like this but with a fish and chip keypad:
Well that is a long post, but I had a bad day.
Anyway that small moan aside...had quite a few funny(ish) things happen
Some chap came in and asked for a pizza with Jalfrezi peppers! I think he meant Jalapeño but we don't have them either so that was the end of that.
This man would not keep away though. He came up to me as I was cleaning the drinks machine. "Hiya mate - this pizza is like a bloody frisbee". I was a bit confused...yeah it is round so I suppose you could say that. He then got it out the box and stated it was "Stone cold and rock 'ard!". Ok I felt it, just because I enjoy mauling food with my hands (yeah, I'm odd). He grabbed it out my hand and then BANGED it on the counter. Yeah it was pretty solid and it didn't crumble or fall apart. I replaced it (because I am a very nice person. Honest. Just because I won't give you a 0.0001p extra cup for your child to sip from doesn't mean I'm not kind....) Then he came back for a refill on his drink. "Yeah...the fries were a bit cold" mutter to himself. I also replaced those - even though he'd eaten the first set. (Told you I was nice)..
A woman came in and said she wanted a "Fast meal", which is of course Feast. There is no error of the spelling on the menu board. "So what do you want in your feast...". "Oh feast - well it is spelt fast up there!". It isn't. I will take a photo of it when I remember to prove this. I didn't bother arguing though.
These two 'larger' ladies came in and did not like our menu or prices one bit and stormed out - saying "We'll just order from Dominoes!". Sorry?!
A couple were filling up their coffees. I recognised the bloke from one of the shops at the shopping centre - he is the manager of it - so must have reasonable intelligience. Nah, no such luck. He held the button in on the coffee machine when there is no need and when it didn't fill it right to brim, he banged it and then "Ahhh it is going everywhere" followed. He didn't think to press the big red "STOP" button. And in a terrible coincidence I was out there tidying the lobby so I offered to help and get him a new cup plus pour away the old stuff. Trying to be helpful he was holding the cup at the same time of me, trying to make it stable. That didn't really work out, so I had a lovely 90c coffee going over my hand - he had it black as well...no milk to cool it down. He grabbed it off me and poured it in the huge drip tray - not helpful, it isn't drained. I wasn't burnt, but it was rather unpleasant.
One of the pond boys was in again - they can't keep away.
Finally, credit cards. We used to have a machine which was so fast, it was great. Then something happened to it - it just kept bleeping and bleeping but still worked so we got an identical replacement. Yeah it is slow. For a while I thought it might just be the service, cos it is one of the those dial up things (see below). So people tend to get impatient. So it displays a message "DO NOT REMOVE CARD" and occasionally "SORRY FOR DELAY". But this woman, took her card out way too early. I saw it still said "DO NOT REMOVE CARD" and then it does a huge bleep and says on the screen I can see "CARD REMOVED - TRANSACTION CANCELLED". Plain and simple as that. But she then point blank denies it says it say "Remove card!". No it didn't. She then thought I was trying to charge her twice. Why would I bother, there is no way I could possibly benefit from charging your card twice. She was still suspicious when I gave her the receipt which had "VOID" on.
Aww and then a guys card got declined twice....and it is so mean about it - that is all it says "DECLINED". No sorry or anything. Oh well.
It looks like this but with a fish and chip keypad:
Well that is a long post, but I had a bad day.
Tuesday, 6 March 2007
Smelly
Well I haven't blogged for a while, because nothing fantastic has happened.
I seem to have spent quite a lot of time watching people using the drinks and ice cream machine. Some people find it really difficult to understand "Er....you can't fill up your McDonalds cup here..". Every single person acts shocked when I tell them.
Then we've had a quite a new thing, people somehow leaving the ice cream lever down even when they've walked away, and ice cream everywhere, in a huge mountain. Some of the chavs I mentioned before have been back, but in a smaller group. We ask them to go one at a time, and there is no mess, at all. Ugh though. There are 2 or 3 who stink. It's not BO, but more like, they've just been for a bath in a river. It is really terrible.
Oh and still on the subject of ice cream...saying "Can I have 6 spoons?" when you've just bought 1 99p ice cream isn't really clever. No. I would give you 2 maybe 3, but you're obviously going to abuse the system so here is one spoon.
I seem to have spent quite a lot of time watching people using the drinks and ice cream machine. Some people find it really difficult to understand "Er....you can't fill up your McDonalds cup here..". Every single person acts shocked when I tell them.
Then we've had a quite a new thing, people somehow leaving the ice cream lever down even when they've walked away, and ice cream everywhere, in a huge mountain. Some of the chavs I mentioned before have been back, but in a smaller group. We ask them to go one at a time, and there is no mess, at all. Ugh though. There are 2 or 3 who stink. It's not BO, but more like, they've just been for a bath in a river. It is really terrible.
Oh and still on the subject of ice cream...saying "Can I have 6 spoons?" when you've just bought 1 99p ice cream isn't really clever. No. I would give you 2 maybe 3, but you're obviously going to abuse the system so here is one spoon.
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