Boxes

I hope you all had a good Christmas and have a Happy New Year.

Because of sales we have been busier after Christmas than before it - weird.

A few unexciting things have happened. Someone broke the coffee machine. Someone broke an oven. Someone broke the dishwasher. Someone broke a till. Someone broke the freezer. All of these things at the busiest time of the year, nice.

I did something very bad and came home with a Pizza Hut marker pen in my pocket and kept it. I'm afraid it doesn't have a Pizza Hut logo on it though, or I might have tried my luck on eBay.

And from the title...a very odd man came in. He wanted a pizza to take away. He said "I'm not too sure about the box" There was nothing wrong with it, except the lid needed closing properly. The pizza was fresh out of the oven a few minutes ago. "Oh right...do you want me to change it?" "Umm I'm not sure..." I grabbed it out of his hand, he was obviously a twirp. I put another box over the existing box. He now had two perfect boxes. "It is in two boxes now - so it will be fine" "Well I don't think it will" "It will." I put it in THREE carrier bags so there was no chance of it ever falling out. Now then the weird person went to me with what I would describe as an intimidating voice "Well what do YOU think of the boxes?" With his face screwed up. I was a bit unsure of what to say so I went "I'm don't know really, I don't use them often". On reflection that was a bit of a crap thing to say.

Now I was a bit confused as to why he had kicked up such a fuss over it, and why he asked such a weird question. I found out later that when I went to get another box, another team member had said to me "Why are you bothering to get another box - it's are fine". I didn't hear them, as we have oven fans, extractor fans above the ovens, extractors over the frier, fan heaters in the hot hold, air conditioning, fridge/freezer fans and to top it off some crap Christmas carol in the background. (Have you noticed I like making lists??)

And that was about it really, except for the chavs who came in and made a puddle and trail of Pepsi footprints. Thanks - that was great.

Oh and talking of Pepsi, if you get a flat drink it is because of the gas has ran out. When I tell you it will be about 10 minutes until it is changed there is no point in waiting there, trying the machine every 30 seconds. IT WILL NOT WORK. If I tell you there is no 7up and will be no 7up today, that does actually mean there will not be any. 7up is my favourite so if there was a box of syrup there to put on, I would put it on.

Oh and one very last thing...where it says 99p and then has a list of sides, don't be a prat and kick up a stink when you only get one but "Thought it was 99p for all 8 sides". Pop off to Iceland if you want that kind of deal.

Merry Christmas

Well Christmas was a bit of an anti-climax really - it wasn't really busy. So this is it. My day off is tomorrow - how exciting!!

I've been round the back for a while. I put some garlic bread in the oven. I discovered about 5 minutes later the oven I selected was off and stone cold. The customer collared me. Rather than telling them I'd been an idiot and put it in the wrong oven, I said "Sorry it will be out in a minute, something just got stuck in the oven and so has slowed it down". Not too far from the truth.

I served this family, who didn't want any pork but were insistent that they could have a pizza with pepperoni on it.

"We don't want anything with pork on, so 4 Supremes please".
"Supreme has pepperoni on it, and that contains pork"
"Yes 4 Supremes then please"
"That has pork on it"
"Yes I know - Supreme"
*head-till-head-till*
"Do you want Chicken Supreme? That doesn't have any pork on it"
"No, just Supreme"
"But that has pork on it"
"Ok do Supremes with no pepperoni".

Why didn't you just say that in the first place? Argh.

This incident made me wary. Now I know there are some religions which don't allow people to eat pork, but I'm not too clued up on their appearances/traditional dress etc, but I was a bit suspicious when this couple ordered two hawaiians. So I confirmed the order at the end with - so thats two ham and pineapple pizzas blah blah. They both agreed.

Then 3 minutes later, back come two thoroughly mangled pizzas, with bits of ham pulled out and an angry man going
"This has ham on it"
"Yes because it is a hawaiian."
"Yes I know it is a hawaiian that is what I ordered"
"Yes hawaiian has ham on it"
At this point he must have realised his mistake but wanted to make Pizza Hut for it.
"I ORDERED CHICKEN"
"You said you ordered hawaiian"
"I ordered chicken."

I took the boxes out of his hand and got the pizzas out, squeezed them into a bit of a mush and then got two chicken pizzas out.

"Thanks mate" was his reply.

The other nasty customer was one who ranted in my face about not getting another cup for free for whatever reason and included the phrases "This is absolutely ridiculous" and "You are so pathetic". The twirp got her cup from another team member in the end because apparently the customer was getting very red and "looked like she was going to hit me". Now if it didn't hurt too much, then that would be very funny. Her and her family being removed from centre by security and possibly the police - hehehe.

Enjoy Christmas everyone, and if I don't post before Happy 2007. This is my 52nd post.

Christmas spirit?

My blog is no longer a secret!! It turns out my ENTIRE family has been reading it without my knowledge. Oh well I won't be able to bitch about them on here now. *waving to them*

It seems every other person has turned nasty because it is Christmas. Ok this might be a slightly over estimation, but it's not far off.

The shopping centre has this lovely festive music piping through the entire place. Lovely if you are just popping in for something to eat. But not if you work there and it drives you insane.

This is what I said when a customer was nearby, to another team member
"Doesn't this music drive you insane?"
Before they could reply "EXCUSE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS MY FAVOURITE CHRISTMAS SONG!!!!!!!!!!!!!!!!!!!!!!!!" Ok, are you really angry or joking - I'm not sure.
"Oh right...do you know what it is called?" I asked.
"NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BUT I CAN'T BELIEVE YOU HAVE JUST SAID THAT" Ok darlin' keep calm. I weren't even talking to you - it was a private conversation but seeing as you are a customer...
"Oh right sorry" half laughing thinking she is joking. I'm really not sorry.
"WELL I AM NOT COMING BACK HERE EVER AGAIN!"

I do have another crappy customer story but I'll save that for tonight so it encourages me to blog again before Christmas. This customer was one where I immediately thought "She is going on the blog".

Fed up

I was told by a customer that "My god you look fed up". I smiled. "And I bet you are". And yes I was. I'm working bank holidays at Christmas for no extra pay. They can shove the rota up their arse if they think I'm doing that again. I asked for some extra uniform ages ago. I ain't got any of it. They'll be on my case if I don't wear uniform though, but wearing uniform which stinks because their is no humanly possible way it can be washed every day, is fine?

Now I've finished that little rant I can go onto talk about the customers. Oops I was too busy walking round looking like death so I can't remember many. I do remember the one who bless 'em, had their card DECLINED a few times, in front of their family. Understandably it's embarassing for them. Luckily they had another card to use.

Anyway. Everyone has been rather civil recently.

Apologies for this rubbish post.

It's Christmas!!!

Thank you for the continued comments and visits! This blog is also being linked to from quite a few places now...places I've never heard of - so that is nice.

We've had a notice come through which went to all huts, that I thought was interesting. It is a reminder that breast feeding is permitted in all concepts of the Pizza Hut brand. There must have been some problems with it recently. Just thought I'd mention that.

So now it is CHRISTMAS! I've already been driven insane by the nasty carols someone has decided to put on the PA system and turned up the volume. I'm wondering whether I just start doing a little jingle that instead of saying have a nice meal... and using"Have a nice Christmas!" I'd be interested in what you guys think? Good or bad idea? I might trial it and see the results.

Oh and one final thing, the problem with availability of salads. This lady came up to the counter and ordered something or other and it had a side salad. She totally flipped when I APOLOGISED (which a lot of my colleagues don't even bother doing) and said we didn't have any salad. "OH MY GOD. I AM LEGALLY ALLOWED TO HAVE SALAD INSTEAD OF FRIES". Legally allowed??? What planet was she on? The funny thing was, she then followed her flip with "Right I'll just have the fries then - I'LL JUST THROW THEM AWAY THOUGH". Sure you will...

CASH

Well just as I said it was getting busier, we have a miserable day where we don't meet the projections and there was a gap between customers at one point of around 25 minutes. So what did we do. Clean? Something useful? No. We squirted cleaning fluids at each other. It quickly came to a stop though, as instead of using the diluted stuff I threatened the use of glass cleaner. Oh well. We must have some fun some times.

But because it is Christmas now some random people (not customers) just appear at the counter and ask me "Do you know what time [Insert name of one of about 40 stores] is open to?" When I replied "No sorry I'm not sure" They each time without fail give me the most vicious glare. Sorry I don't happen to have the opening hours of every store stored in my memory.

I typed something here about some chavs but it was a bit boring so I got rid of it.

And from the title....

We were closed. I didn't have a till - meaning basically I'm assigned to a till, but there is not a penny inside it and the cashing up has been completed. Coming up to me and standing in my way with your face next to mine going "I will pay you CASH for some fries" He then proceeds to show me a £5 note. "I CAN PAY CASH". Paying in cash has got nothing to do with it - so "Sorry I can't, I don't have a till to put the money in and get change" "I can pay CASH it is no problem.". Must have had a thick skull. We didn't have any fries anyway, so that was the end of that.

Well my till hasn't been down for ages. It has only been down once. Which is nice. Just thought I'd mention that.

I do hope I get some problem customers soon. They make interesting stories. Why can't someone find a cockroach or something in their pizza - now that would be exciting! Not that we have cockroaches (oh and yes, I have checked the little catcher things for them just incase we do have them - they are empty).

It's a 'little' hot.

Some people are idiots.

We have three cups c-c-c-cool, h-h-h-hot cups (that's what they say on them) and some branded coffee ones. Wow it is simple but some people don't get it.

I'm round the back. I stick my go and stand out on the front to see if I need to serve. I spot this woman. Looking sheepish.

This is what she said:

"Erm...can I have another cup - this one is a little hot"

What I wish I could have said:

"Yeah it will be you twirp, you've used a c-c-c-cold cup for hot chocolate, and because you are greedy pressed hot chocolate again after the first time it wasn't full up. Then the hot liquid you so desperately needed was spilt all over you, the machine and the floor. So here is the mop and blue roll - clean it up. And NO you can't have another cup. Moron."

What I had to say if I wanted to keep my job:

"Oh thats no problem. Let me just get you another cup - would you like a hot or cold drink?....Here you go - no problem!"

Oh. And the couple who I swear to god I didn't serve came storming up to the counter going

"ERRRRRRRRRRRRRRRRRRR EXCUSE ME! This is chicken and I ordered veg because I am VEGETARIAN. I AM VEGETARIAN AND I'VE JUST EATEN CHICKEN. BUT I DON'T KNOW IF IT IS CHICKEN BECAUSE I'VE NEVER TASTED IT!" *stares at me*

Funny thing was.....she had NONE of the pizza left, just a tiny bit of spat out chicken.

Apologies all round, offers of free food, giving out of free food. They left looking reasonably happy, so hopefully they won't take it any further. It might have been my fault, it might not have been. I don't know.

We have been getting very busy recently. Every day seems busier the closer we get to Christmas. There has been some excellent team work though on the past few shifts, and it really helps speed up things and build confidence in each other. Yeah. Something like that.

My feet feel like they may drop off at any minute, so I'm off to read some blogs in bed! Have a nice weekend readers (if any..!)

:-)

McDonalds

People seem to have difficulty in understanding what exactly Pizza Hut serve. Now the company name is a bit of a clue.

In the past week I have been asked for the following:

• A chicken nugget happy meal
• A Big Mac meal - LARGE
• Strawberry milkshake

Now those are the McDonalds ones...then are the just totally random ones:

• Tomato soup
• Sausage rolls
• A cheese and onion sandwich
• Vinegar

Ok the vinegar one is in there...as who has vinegar on pizza...or even fries?

Thanks to Argos employee for commenting!! I love comments.

Seeing red again

Now this time it was me seeing red, but not literally. Sorry I didn't jump over the counter and headbutt someone or anything exciting but I was angry.

This family came up to the counter. They took ages looking at the menu, while standing in the way of 3 tills. I was about to serve them, when this lady popped along and knew exactly what she wanted. In the meantime a colleague was now serving the family. They were a young family, I mean... young children, young parents. Now I could hear and see how long the order was taking and I tend to laugh when this happens to this particular colleague because he is so patient but I know he hates it. Anyway, they finally ordered their meals. It was quite a big order - more than £10. Then they went to get their drinks etc. They made a nice mess over there - lids everywhere, the usual. Then they went and sat down. Then I was serving another customer - but I saw out the corner of my eye someone fall off their chair. Ha!! It was the woman from the slow family. I had to control my laughter in front of another customer, but as soon as I was done with her, I went round the back and laughed. For a long time.

Anyway - that wasn't the last of them. When they had finished their meal, instead of doing what 1000s of other people do everyday, putting their rubbish into the nearest bin, the family decided they would bring their rubbish up to our counter and leave it in the corner. I was round the front, my colleague serving, so I stormed over to the rubbish and crashed it into the bin not in our store, but in the seating area. Great - he had split milk all over the floor. The great thing was - they were sitting right next to the bin. Now this really doesn't sound very exciting...but my immediate reaction to his mess, and fetching the mop, cleaning sign and huge mop bucket I think must have made him think...at least something.

I just needed to tell you how much mess people make.

I really fancy some pizza today - but I'm not working..! Weird.

Seeing red

I thought I had a bleed in my eye or something today. A mother and daughter came in - wearing all red. It wasn't a going out kind of outfit or a uniform. The outfits were also slightly different, but it was all just plain red. Weird.

I gave a cup of hot water today against the rules. The baby though - just looked so innocent and hungry, I couldn't resist. Hope he enjoyed the milk. :-)

A lady who has been in before came in today - a very jolly happy person. Nice customers cheer you up.

Oh there was the couple who are possibly tramps as well - they are amusing, mainly because of their crazy hair.

Now I've noticed this for a while but only just come round to writing it. The pair of ladies who come to the counter and order their meals together. They both have their purses out, and they look like their both willing to pay. They both get the money out, but at the last second - one of them reaches my hand before the other - and is quite delibrate. Then the one whos money I didn't take looks a little shocked and goes "It's alright I'll get this!!" "No no you got me that ..." Basically what I'm trying to say - one of the pair always knows they weren't going to pay, they were just making out they were willing to pay.

Statistics

I almost forgot about Statcounter...so just checked it out.

Here is how people have found my blog - it really is quite interesting seeing what people search for.

			pizza hut team member
			team member back of house pizza hut salary
			order pizza from pizza hut prices
			how much does pizza hut employees get paid
			what are the ways to order pizza from pizza hut
			pizza hut seasoned chips
			how many customers do pizza hut get a day
			pizza hut blog
			pizza hut head office(complaints)

I hope the last one is not about our store!!

pizza hut seasoned chips

I can answer any questions on those if you want me to.

I'd love to get some questions!!

I must thank bus driving again for providing me with many hits each day.

Training

Whoo. I've been training someone, even though I've not been fully trained myself. I have had a few occasions recently where me, a relatively new team member has been the most experienced person in store. Which is nice and/or a bit scary. I know pretty much everything there is to know - but my official training on certain areas hasn't been done, and when they it is done, it will be a quick 10 minute job - because I know it anyway.

But you don't stop learning things. I discovered how to turn off the friers today. Clever hey.

A colleague commented today on how good I was at cutting the pizzas and how good I was compared to another member who had been there a lot longer. I know this person can cut pizzas properly, but they think they can go faster than they actually can. Then they end up with 3 huge slices and one mini chunk.

There are some lovely notices ranting on at the team because of a few mishaps recently. We have had a few bad mystery shopper experiences so management are upset.

I've been thinking about the pay. Now while I think the wage is pretty decent compared to other jobs around, I really don't like the fact if you are older you get paid more. I'm not keen on how someone can be doing the same job but because they are older - gets paid more. Yes they have families etc to support so need the money, but maybe I might too? I don't but it is possible.

Oh well. I've woken up to the problems in the world of work.

On a personal note....I was getting ready for work and had laptop on the desk. I walked away from it, and tripped on the power cable. The laptop fell flat on its front/face, and was literally a millimetre away from a 3 pin plug, which would have definitely knackered the screen if it had hit it. I couldn't believe how lucky I was, the laptop escaped with no injuries. I must be more tidy from now on.

Packaging

I think someone at headquarters has changed packaging suppliers.

Things which have happened with latest deliveries of packaging:

• The larger fry bags - not like the old ones
• Pizza boxes which fall apart in your hands
  
• Napkins which have either just the red hut or black Pizza Hut name on - not both

Oh well.

A man came in the other day and drank around 5 of the little plastic cartons of UHT milk, right in front of me. Not only is it taking the mick a bit, but it tastes terrible on its own.

Oh and then there was the man who didn't carry £1.50 in cash, and so wanted to pay by card. No problem except he came in around 3 minutes to close and the machine had its daily report printed off. He ran off and was charged £1.75 for getting some cash out the nearest cash machine, which unfortunately for him was the 1 out of 7 at the shopping centre which charges for withdrawals. Boo hoo.

Apologies for the lack of posts - the ignorance and rudeness of customers has now become expected.

Spam and other things

I thought I was lucky not having post verification on and getting no spam, so now I'm turning it on. I don't know if it helps, but I hope it does.

Also a few things I have remembered from the week -

The respectable man who then came in with a cap on, so lost my respect has now had his entire head shaved. He looked a right plonker.

The man who filled his cold drink cup with hot water to warm up a babys bottle. He had a lucky escape not to get burnt seriously. We apparently can't give out hot water to warm bottles up because of the old 'health and safety' tag - which is added to any conversation to give it an apparently official reason. I watched the poor little baby have cold milk - not my rules :-(

Someone at the packaging factory has increased the size of fry bags very sneakily, they look the same, but are slightly wider. The customer now gets more for the same price. Fantastic.

Syrup

I went to get a drink, and the pouring speed seemed a bit slow. I wasn't too sure what was wrong, and I had just had a mint so couldn't really taste whether the drink was right. I stood round the machine for a bit, and then asked this girl and mother whether it tasted ok.

They both said yes.

I later discovered that there was a fault with the water supply, so they were drinking approx 75% syrup and 25% water. How could that possibly taste 'ok'? It would be so sickly, its like drinking extreme cordial. It is syrup - thick and sticky. The fault was fixed and normal service resumed - the daughter and mother didn't return - they obviously liked their syrup.

Front of House

I am on front of house again, as I have mastered the art of pot wash and other tasks. I seem to have forgotten certain prices and details, but I think I recovered them after a few customers. I have also taken to drinking TEA constantly, like I work in an office or something...I used the last of the milk portions, which left a small problem, I hope they come in a delivery soon.

We've been fully stocked up the last few days, which means maximum upsell potential. Shame there were NO customers. I have had the slowest few nights I can remember, and a manager who has been there a few years, agreed. I think everyone's run out of money and/or is saving up Christmas.

Now there are two customers who stick out recently.

The first is a priest/vicar - I'm not sure which is which. But anyway he pops along. He buys a portion of "chips". I'm always suspicious of this, as they are FRIES. When ever someone buys a portion of fries by themselves, I tend to give them the bigger portions, as they have paid individually for them. I'd like to give everyone bigger portions but they fall out the bags so it is difficult on busy days. I give him his fries. The next bit was:

"Would you like any sauces with those?"
"Is that it!" "£1.09 for that!"
"Erm...we only do one size I'm afraid"- I didn't really know what to say
"What is it - 10p a chip!"
"Well not quite, they are Pizza Hut special seasoned fries...would you like any sauces?"
Now the priest was looking round for some spectators to this conversation.
"I can't believe it - look at that portion!" and other phrases were pouring out.

He probably actually said around 5 times more than what is above, but it was very repetitive. He seemed quite joking/jolly about the situation. I offered him another portion free of charge. He declined. Argh! Other customers were laughing with/at him - weird/funny I don't know.

The other featured customer was the mother and two children.

We are close to a Full Serve Restaurant, but very often people come to us, then go there after, because we don't offer what they want. These people wanted sweetcorn and tuna. These two are about the most requested toppings, but we don't do them - as they aren't that popular. They had the choice of making do with something from our store or going to the FSR only a mile or so away. But how long could this decision possibly take. FIFTEEN MINUTES. This was reached by putting an order through, them paying then wanted to cancel it. Refunds are difficult, but possible. Even after they had got their refund - there were still hanging round deciding what to do. I could be doing far more useful things than just standing there glaring at them, just in case they want to order.

Oh and I think I have mentioned this breed of customer before, or at least a sub breed of them. They are the ones who bring their parents who speak no English whatsoever, but they do. So the customer will make their order - then talk to their parents about what they want ordering, hopefully so they can tell me. But no, they get the parents to tell me. Sorry, I can't understand what you are saying. Then they are offended when I ask them to repeat what they said, or repeat 'Veggie' instead of 'Supreme' or similar. I don't know how people manage to get them to sound the same, but they do. GET THE FLUENT ENGLISH SPEAKING PERSON TO GIVE ME YOUR ORDER.

Demotivator

Ugh I've received a bit of a demotivator, but in a way it could motivate me. I won't say much more about it, because the details are very branch specific - sorry to keep saying that...

Anyway, it seems to be only me who is bothered about it.

We've had a few odd bods recently.

Someone who thought they could take their food then come back to pay for it. They were offended when a manager went over to them to ask for payment, claiming they didn't know - yeah right - after a team member had asked them about 4 times for payment, they still walked off.

Another woman who flipped out over having no side salads, walked off in a total huff, shouting, then came back to order some food - with fries!

I have been round the back recently, so there are no detailed accounts. Bye for now.

This blog

I'm not massively keen on the colour scheme, the way I add links to the side of this blog and various other things about this blog. I don't know where to start on getting templates etc to improve it - so please leave comments on how and where I can improve it.

Thanks.

I am also thinking of a name I could give myself for the purposes of this blog. I am thinking possibly Percy, Dave, Eric or Bartholomew.

No apologies

I once again make an apology to you, whereas the post title comes from a customer the other day.

I was round back doing some more training, when a manager asked me to the front to serve at it was a bit busy. The managers always apologise for this, normally with something like "Sorry (my name)". I don't expect apologies from them - but they are all very courteous people. I am of course too, to staff and customers. However this madam thought differently. So there I am serving, and as usual even though I'd been pulled away from doing something, I am always very jolly to customers. I always smile and shout "Hi there - are you waiting?!" or similar to people who are standing in the queue. This generally gets a good reception which normally consists of a smile and a hello. I feel that quite often I am the warmest and most helpful person serving. Whether the customer thinks so or not - I don't know, but I'd like to be served by someone like me! Right thats enough of the background.

This miserable git comes over with a child. This git didn't look much like a typical miserable git however - but she was. The child was asking questions about certain pizzas etc, and I answered in what I thought was a friendly and helpful manner. I pointed and told the git and child about the menu where they could find out exactly what was on each pizza. Git stared at it - and then asked me another question about what was on a pizza. I don't think my face had a particular look to it at this point - but she did and blarted out "DON'T GIVE THAT BLOODY VACANT LOOK - I AM ONLY ASKING QUESTIONS FOR GODS SAKE". I was shocked, so my face THEN turned vacant and miserable. I looked to my right. My deputy was there. Should I be relieved by the back up if needed or worried about the possible bollocking. I served the customer - now with plain thank yous and no offer of anything else. I made no apology or reply to her rant at me. Who is she to talk to me like that? I could possibly understand a complaint about the company - but not a personal attack on me.

The customer went off in a mood - the deputy was still there. I will not repeat the deputys words, but they were rather derogatory and not towards me. Phew! At least if the git complains, I have the back up of the deputy, support manager and another team member. I was asked if I was alright. I was fine! I found it quite funny really, I've had my first truely crap customer and complaint. I don't much of what people say to heart, so this git was no different.

There are a few other events recently.

One is the customer who took ages to choose her meals, then paid in 10p and 20p coins. I could see notes in her purse! Argh. I'm getting used to the shrapnel now though. My favourite money amount is pound coins and £5 notes - please spend these where possible.

I ripped two pairs of trousers, in the same place, in two days. I have not identified the cause yet.

I have been shown how to do an intense floor clean. It comprises of a wet mop, scrub and then a dry mop. The floor looks lovely after, but it is a hell of a lot of effort.

I learnt how to change Pepsi, Tango etc syrups. I was worried it was going to be complicated, but it was so easy - which is nice change. In the centre we are located, we don't have masses of customers and queues compared to others (ie. McDonalds), but we have the most stock and are the most well organised. I caught a glimpse of the McDonalds store room the other day - very messy place - ours - lovely - clean and tidy.

Had a customer complain of 'mould' on the dough of a pizza. There are so many reasons why it couldn't possibly be mould. One being the dough is frozen, the second being the dough is stored for any longer than a week in the freezer and it has a very long BBE date - months after we actually use it. Another is that any mould (not that there ever is any) would be noticed when the topping is applied. What was this mysterious green 'mould'? It is food safe pen we use to mark food boxes - which is black but sometimes seaps through the card and goes green. It is safe to eat, but we always swap the pizza if a customer returns it. It isn't worth the hassle of a complaint through head office, and it ensures that the customer is satisfied and may well return to us or another Pizza Hut.

To give you an idea of how clean I think the place is - I eat food from there everytime I work. I wouldn't do it if I didn't think it was clean - I am very fussy.

Oh and finally (I think) there was the woman who wanted two cups but "Would only fill half each". Sorry love, once you have the cup you can do what you want with it - so you either pay for it, or don't get one. She made a song and dance about this and replied "I can't be bothered with this - I'll just have one cup then" then muttered a possibly obscenity. I watched where she sat down. There was presumably her husband. He came bumbling up to the counter. Guess what he wanted. To buy a drink. The woman wouldn't be seen backing down, so sent her husband to buy one anyway. She wasted her and her husbands time and made her look even more stupid than before.

Not much to say

I've been learning some new things today, so my dealing with customers has been limited, and infact I doubt my till even took £50.

However I have noticed a new breed of people. The ones with children - who reach the front of line - and just stand there, telling off their child/ren. This one cretin held up the line so long for doing this I had to call for someone else to serve, and 3 people serving at that time is not normal.
Then there are the groups/families who like to stand in such a way it looks like they are all seperate customers. Sometimes it looks like there is a queue of about 9 or 10 people, but infact there are 2.

I am developing asbestos hands already - the manager said "You'll probably need the gloves for them" - the hot pans I was carrying with my bare hands. They weren't too hot though. I have noticed cuts on my hands and fingers - which I just can't remember when I did them.

It was dead today - so there wasn't a massive amount to do - front or back. So I was shown a few new things, such as how the pizzas are stored and put in the oven, which is more complicated than it sounds - honest.

Buh bye for tonight.

Reply to comments

A few comments from the bad breath post. I think it is best to reply here rather than on the comments box - as it is unlikely they'll be read again. I like replying to comments.

Tesco petrol station - you should start your own blog detailing day to day activities there... Bad breath could be the first, but that is so common it is almost only worth detailing once.

Am I getting extra money for getting up at 4am? I get my usual rate but nope, sorry no difference in pay. But it will be a good experience and I find it pretty nice being selected to do it, considering the other staff who have been there many months or years longer than me. Maybe I'm the only idiot they knew would do it - I dunno?

Pizza Hut Team Member - hello! Do you work in a full serve restaurant? You should start a blog too...would be very interesting to read.

End of reply to comments.

I WANT PIZZA

Apologies for not posting earlier in the week. My shifts so far have been around 9 hours each so I am severely knackered when I get back - but I like this, it makes me look forward to going home even more - as much as I like Pizza Hut, it is lovely to get back and just fall asleep!

This week as I'm off college, I've doing day time shifts. This is good as I get to see how it is during the day, which I don't normally get - plus meet some new people. I've so far come to the conclusion there are no bad eggs in the branch. No spit/urine/other fluids have been placed in anyones food, the place is amazingly clean from what I can see (all of it) and we are professional to each and every customer.

On the subject of cleaning, if you ever go to a fast food restaurant and think "Look at how messy/dirty it is here - I dread to think what it is like round the back" or similar then I think you are most likely wrong. Customers are filthy. I stock up and tidy the lids holder - 30 minutes later, there are fries, Pepsi, all sorts in there, with the lids all over the place. But come round the back - the place is clean and tidy - because it needs to be otherwise we'd be a hell of a lot less efficient. We do clean the front, and in the event of spillages on the floor these are immediately cleaned up - these taking priority over serving customers incase somebody decides to run along and crack open their skull on the wet tiles. Full drink spillages happened around 4 times in one hour, and this is odd as spillages are actually less common than you might think.

Customers now...

Still on spillages, a lady came up to me as I wasn't on the till and said exactly this "I've spilt a little bit of drink over there - ok?". "No problem - don't worry". She walked off. I went round with a cloth, and discovered a puddle of Pepsi - she'd obviously dropped the whole thing. I needed the 2 mops, bucket and yellow sign to deal with it.

Then from the post title - the idiots you get every hour - saying "I want a pizza" trying to push money into your hand. What the ????? What type of pizza? Do you want a meal? Do you want any... etc etc? You simply can't go to Pizza Hut and say you want 'pizza' and that is it.

Ketchup weirdos - one person wanted more ketchup after I'd given then 6 sachets. Maybe I should start saying "Do you want fries with your ketchup?" to these people.

Then the man who comes in every day (well presumably because he comes in every day I am there) orders exactly the same thing every day and also has the same work uniform on. I liked this man, thoughted he was a decent, friendly, sane type of person until today. He came in as usual, but with a absolutely ridiculous baseball cap on. He wore it wrong, it didn't suit him - and he looked a fool.

Oh and finally - many many customers do this. Go off, then come back about 10 minutes later with a half eaten pizza in their hands going "This is stone cold!". We change it first time, no quibble because it just isn't worth arguing, them writing to head office, and us getting fined. It is either £50 or about 40p. Easy choice.

I then moved from FOH* to BOH** for a change. I learnt a few new things, so stayed there until my shift ended.

I'm not sure if I'd said this before - but because sales are sky high over target (over 50%) there are extra staff on all shifts, which is nice.

*Front of House (counter)
**Back of House (kitchen)

Please continue to comment - I get very excited when I see comments in my inbox! :-)

Bad breath

Sorry for not posting earlier - sometimes I think that there aren't enough interesting customers or events in one day.

Anyway...

I've noticed many people have terrible breath. There are standing about 2-3 feet away but I can still smell it - ugh.

A girl skipped the queue and shouted at me "CAN I HAVE SOME KETCHUP NOW?". I ignored her, very rude of her to push in. I've seen her before and she has done this before - she is only around 10 so I can get away with it.

I was a bit grumpy with some people today, especially 15 minutes before close and they having a terrible attitude when we haven't got the full range.

But my days were pretty good as I've been selected to do something which I can't really say as it very branch specific. It involves Christmas and getting up at 4am - guesses are welcome as to what it is.

Right - I am going to do some longer and more detailed posts next week - honest!

Scrubbers

This post is from a few days ago, so there may be another one along later…

We decided to scrub the floor today. It is now very bright – it is quite amazing, I never knew it was that colour! It comes up lovely. I will now scrub it each time I mop it now – because it looks so good. Anyway, presumably by till was right as I wasn’t told it was down.

I think I may have been CHAMPS checked today. I’ll bore you with what CHAMPS means another time, but basically it is our standards, brand quality etc. It happened when a German man decided he would come up to the counter and start shouting ‘CHICKEN’. “I have already given you your chicken”. “CHICKEN” “I gave it to you with the rest of your order” “I WANT CHICKEN” “You would like to buy some chicken?” “Yes!” “I’ll just serve this gentleman and I will then get you some” Now the German man begins to mutter. So I was distracted from my CHAMPS checker. At this point I wasn’t aware it was one though. It was the final line of “Can I have a receipt?” Which sends a shiver down all Yum! Employee’s backs. Oh well – it was probably not a check, just a businessperson needing the receipt. We give receipts with every order, just incase you were wondering.

I escaped a little over the usual time, but it was worth it due to the scrubbing and the place looked in tip-top condition.

More later…(probably).
Oh and the salad – I don’t think “It’s as fresh as it’s going to get” would go down to well with many customers. Either one, because they won’t get it, or two, they will get it and will be grumpy over it.

Is it fresh?

Hmm I did a bit of shopping (well browsing) and the amount of children which are fascinated by Pizza Hut is strange. My top says Pizza Hut on it, so this one little fellow was like "MUM MUM - HE WORKS AT PIZZA HUT!!" "Wow - keep your voice down Terrence" (can't remember name). Then it was "Mum I want to go to Pizza Hut!"

My till was right again - ha! There is a list printed with all the shortfalls on, and my name is £0.00. Cool. Anyway, I got in. YES - we have muffins AND salad, a real novelty.

Had to refuse serve some morons who have in the past made a terrible mess with the coffee machine. They weren't too happy - but sorry this is not a public service, we decide if you get served or not. If you just make a mess by accident, no problem, but they delibrately did it. Friends of theirs apparently before I started working their, poured Pepsi onto all the lids near the machine - there are some odd people around.

We ran out of some soft drinks today (well nobody changed them), and some friends of mine popped in and were saying to me "Do you water the Pepsi down?" I thought they were joking. 3 customers later, I realised they weren't - and the Pepsi was infact water with brown colouring. Everybody was very happy to swap though - no kicking up a huge stink which has happened before.

A customer today wanted a pizza without tomato puree on the base. I've has this before, but today I thought after I saw what it looked like, ugh that looks horrid. Each to their own.

Another shrapnel customer - this time a businessman in a smart suit, well spoken. These are the normally the people who give you £20 notes for a 99p sale. And today was a good day for £5 notes. Nearly every customer was giving me them - I love £5 note customers. The reason being, the normally the most common payment is a £10 note for £3.99. To give the smallest possible change for this, you need £5 notes.

Then there was the customer who wanted a BURGER. "We don't do burgers I'm afraid" "OH
MCDONALDS DO". "We are Pizza Hut, we don't do burgers, sorry" "Fine". Weird person.

My upsells have slowed down a bit now, but I nearly always get the coffee and muffin upsell - it is a favourite of mine. Got out nice and early, and did everything to the normal standard. I discovered some filthy animals have been putting chewing gum on the underside of the counter (on the customer side of course) - so I intend to take in some form of tool tomorrow to chisel it off. I'm not quite sure what to take yet - but I will find something. I have thought of a shotgun just to shoot anyone who I catch doing it, but I feel that may result in disciplinary action.

Oh and I nearly forgot about the customer in the title. I was asked by her "Are the salads fresh?" What the hell can I answer to that? I can't say exactly say "What do you mean by fresh?" or "No they aren't fresh" They are fresh in the way that the bags of them are stored for about 3 days and the ones served are prepared from these bags in the morning of sale. I just replied with a simple "Yes" - but just thought, what kind of question is that - I am only going to say yes!

Ice cream mess x 3

Returned with a medium to good attitude today. I was on close again, meaning I have to clean up the entire days front of house mess - while also serving customers in the evening, our second peak time just slightly behind lunchtime - but there are double the amount of staff on then. This is it self is really no problem, it means I'm always busy. But when the manager decides to remind you of every single thing that you've not done yet (for good reasons) - because after all I already know the front of house job better than he does it, then it becomes more of a problem. Anyway got out at about normal time today - just at points it seemed to drag, but then there seemed like there wasn't enough time.

We had a crazy amount of salads prepared today - so I felt good we could offer the full range, and I could offer fries or salad. A grand total of 3 people today wanted salad. It is always on the days when we don't have any salads, or just a few that every other customer wants them.

Argh then there was the ice cream mess. I arrived and there is already a puddle of ice cream on the machine, counter and floor. It was all totally melted so it had been there long before I arrived. No one bothered to clean it so I dealt with it. Mess on the floor means getting the mop and yellow sign out. And if another store has nicked our sign - go and find it, but wait, you've got to serve! No sign = no mop. Luckily today we had a new sign (I was told not to lose it!) so that was plonked out and I mop and cleaned up. In the mean time a group had arrived at the counter (a group which were together but appeared seperate) so out pops the manager. He serves them, seeing I'm busy. He didn't say anything, but I could tell you was wondering why I hadn't served them.

Then about an hour later - the same mess had occured. Dealt with it, this time no customers popping along. Then on close the ice cream tray thing, which collects the drips was FULL. I didn't realise this, as it is white, and guess what ice cream is white. So off goes the ice cream all over the floor again when I move it. I had more ice cream go on the floor that night than in all my other shifts put together.

The usual possy of "It is 5 minutes until close so we'll order some specials, some large meals, something they'll have to cook or prepare specially". This members of this possy are the ones who if at 1 minute past closing time will kick up such a stink and mutter phrases such as "Well I ain't bloody coming here again" and "A Pizza Hut without any Pizza!". Now I was a remember of this possy before when it came to KFC and McDonalds. But now I realise, it is simply a waste of food to cook a full range before close. And on close we need to shut everything off in order for it to cool and allow us to clean.

But, I do love customers, they are what make my job interesting. If I was just pressing buttons on a touch screen, putting food through a hatch and cleaning, there is not a chance I would do this job. People are interesting, you get a good idea of what people in the real world is like. Most people are great, but you just get odd customers who aren't - but I suppose they make the most interesting stories.

A nice story for a change. A gentleman aged approximately 60-70 bought a meal with an upsell (always a good start) and an ice cream. This was at around 20 minutes to close. I informed him of what we had ready or if he would like to wait around 8 minutes for another choice. He made my life easy by having what was available (a reasonable selection actually). This gentleman was very polite, gave me some pound coins (which is always a very good thing!) to pay for his meal, and went off an ate it. He was considerate to the centre staff by sitting on a table near the outlets, so that they could clean the other areas.

He sat there, eating, presumably enjoying it. He got his ice cream without making mess (yes adults make a hell of a lot mess too), and went back to eat that. He had finished by around 15 minutes passed close. We keep our shutter up slightly later than others to allow refills of drinks etc, and to mop the floor. I was mopping the floor when he was walking past and said "Thank you very much, I really enjoyed that - it was lovely. Cheerio!". Now that is a really satisfying considering we are a fast food restaurant (not a full serve Pizza Hut) I didn't make the pizza he he so much enjoyed, neither did anyone else at our branch, the Pizza Hut recipe did - but to get a comment like that, makes the whole night worth everything else. He had a clean ice cream machine to use, a clean drinks machine, a pizza he liked and a service which I feel beats any of our competitors in the centre we are located. I know that customer WILL be back. He made me happy, he will make the company happy - and we made him happy.

Thank you for reading my online sermon!! Possibly upto 4 posts next week - aren't you in for a treat?!

Extra work

Today was pretty much an average busy level, but it seemed like I was always doing something - which is good! We had one muffin left at the end (well we actually had about 50 but we don't want customers looking at them - as they make them turn bad) in the cabinet - so I couldn't clean that until close. I tend to use the muffin cabinet as a marker point, as it is generally the point at which I begin to do the things I can't do when customers are hanging round.

Had to do a few feast meals today (4 pizzas and some other stuff). Why do two seperate customers when asked "Are you eating in or taking out?" Both say eating in, so I load it onto trays - then just as I call over the next customer shout "Actually, I'll have that to take out". This might not seem like too much of a problem, but it takes about 1 minute to swap the packaging etc. 1 minute doesn't sound like much either - but when you are standing in a queue 1 minute can easily feel like 5 minutes can't it?

Then there was the gentleman, who because of this own arrogance insisted that he wanted all seperate meals, spent around £7 more than he had to, even though I made suggestions to him on how he could get the exact same product but cheaper. Oh well - some people just have money to burn. Sure, I'll try to get you to buy an extra side - but I will also try to save you money. WE ARE HERE TO HELP!

Then ice cream factory again. I cleaned it around 15 minutes to close. Then some lovely children decided they would get ice cream everywhere. I mean everywhere. It was on the machine, on the counter, on the wall, on the floor, on the coffee machine. They were laughing at the amount of mess they had made - I gave 'the look', and they laughed more. I am pretty light hearted when it comes down to mess really, just I had it 110% clean and they came along and messed it all up - accidently of course.

Some new things happened today as well. Two pieces of lost property, within an hour of each other. A coat and a bag of shopping. Surely you'd notice if you were both missing? We handed both to security - I know the coat was recovered but I'm not sure about the bag. Also twice, customers were willing to pay for sauces. We don't charge. I gave one customer around 5 ketchups. He exclaimed "Well I am not paying for all those!". We don't charge. I prefer to give out lots of sauce, as I always find it annoying when you ask for some sauce or salt, and they give you one sachet.

I did some 'extra work' today. Basically I did stuff BOH should do - like mop their area, empty bins etc. No bother - I'll be paid for it, and it leaves you satisfied you did a good job!

Thanks for the comments on the last post...I have enthusiasm now Al - but maybe I won't in a few months down the line?? I hope I do though...and I should get a pay rise soon (ok its the annual one, but it is a pay rise all the same!).

I'm doing my first Saturday next week - which apparently will be very busy, but there are 2-3 staff on front. Will be interesting. One more post this week, providing I don't do O/T and then 4 next week. Please continue to comment...even it is just to said "I am reading you blog"!

Star

Wooo! I've been given an star of recognition this month for being a being customer focussed and efficiency on a close. I'm pretty pleased considering its my first month, and I only work P/T. That has cheered up my week. Till was right (I'm getting good at that?).

An entire chav family came in today. It was a hell of a struggle to process their order, but we got there in the end - 4 tills opens with them, but when they had finally finished their order, one of them wanted to change some pound coins into a £10, after I had just given her the pound coins. Not too much of a problem, but because now someone has lost all the till keys I have to process an entire order and then cancel it...ugh. I should have just said no.

Then there was a lady who had never been to Pizza Hut Express before, and didn't understand the concept that we only do one size pizza. "So do you do large pizzas with the meal?" "We do one size pizza - it is a 6" personal pizza". "Right I'll just have it as a 12" without the meal then" "Sorry we only do 6" "OHHHHHHHHHHHHHHHHHHHHHHH I SEE" "So can you not do 12" pizzas?" "No" "OHHHHHHHHHH HOW AM I MEANT TO FEED 4 THEN?!?!?!?!" "You should probably go for the Feast Meal where you get 4 pizzas and 4 sides". "Right can I have that then...".

Today we sold out of muffins quite early, so that meant I could get the case cleaned up nice and early. Infact I did loads of little jobs, which no one will notice in particular but they were jobs that I didn't have to do - but did! And I got out early today, and got my pay adjusted (for the better), and had a right laugh , and got some free food. All in all a good evening.

I wonder what one day this week will go like - it is me and the RGM alone...scary. So many things could happen, he might notice bad habits.

Why isn't this posted on Wednesday? Tonight was so good I needed to post NOW!

Loads of customers but no money

Phew. Today was quite tiring, but I managed to get everything done, bang on time - and that is always nice. I rewarded myself with a muffin - strawberry and white chocolate, yum. To top it off my till was right.

Another customer into, who appeared to bring their piggy bank money in - around 30 coins - argh. I'm sure there are rules against this. Also, I had a really strange amount of £20 notes today. I normally finish with around 3 or 4 in my tray - but had about 15 in there today. Bit odd.

There was a filthy mess of an entire pack of McDonalds fries left outside our store today. But that isn't our responsibility - and we can't do it - so it took 2 hours for the centre janitors to deal with it. Normally they are really quick, but I think they must have been short staff today. Backfires on them in the end, as the fries when they cleaned them up were well and truly flattened onto the tiling.

And it was another crazy day for Ice Cream. I have never seen a queue for the machine - but today, the queue was around 7 to 8 people! Crazy. The machine is a proper commercial thing, but it can't cope with constant work, it needs time to freeze! At one stage we had to close it, because the mess the innocent children was making was terrible. Quick mop and clean, and reopen - it was death trap before with ice cream everywhere.

More youths were refused sale of the kids meal - ha, got £1.50 more from each of them. #

OH and then there were the Swedish tourists. Not a single one of them spoke English. They ordered eventually, then cancelled it all, then reordered - then wanted billing seperately!! Argh, luckily with have a split bill option for morons like these. Then there were the Chinese ones - they were worse. One would say one thing, the other would say something totally different. It took five attempts at saying 'Is that one meal or two?' in various volumes, formats, and with hand signals before they finally revealed they wanted THREE meals! People in the queue behind were laughing making eye contact with me - they could see the struggle I was having.

So that was that, I grabbed a pizza, muffin and 7UP and went home. Next post will be Wednesday, I'm off on a mini holiday!

And the title comes from the fact that we had an extremely high guest count per hour, but only slightly above average money at the end of night.

Well over target today

Today we were well over our daily sale target - over 30% - which is excellent. My till wanted a cash pull, but there was no time for that, so all today was a good day for the company! My till was right as well, which is always nice.

A few events today -

A woman decided she would empty the shrapnel from the bottom of her purse today, and I could see pound coins, but no, she gave me £3.99 in nothing above 50p - and there was only 3 of those. The money was bang on, but I have to count it, then sort it into into the tray. If she had just given me those pound coins, the day would have been better. She is another "I want pizza and a drink" but under no circumstance wants salad or fries for an extra 11p. There are other people who want "Pizza and fries". I always say "If you don't want a drink now, for an extra 11p you could take an orange juice, Fruitshoot or water to take home". Still says no. 11p for Tropicana OJ - bargain!

Oh and regarding the water - another person asked for tap water today - sorry we don't do it. By the way, I checked it out - it is sourced and bottled in Scotland, I can't remember the brand of it though.

I had to refuse to serve a youth today - as they wanted a kids meal and they just can't have it. Lucky though as the pizza they would have got - went to a full paying customer. No bad kids today, all lovely and sweet wanting ICF, and I kept the huge bag of chocolate buttons on the counter just to tease them! I was offered 20p for the whole bag - generous hey.

Then there were the quiet people - who looked like they were talking to each other, but were infact talking to me! When I asked them to repeat politely, they sighed and spoke in exactly the same volume.

Finally today, I was mopping up - and what the heck had happened - the BLUE tiles were BLACK! Filthy customers.

Profile picture

Just posting this picture so I can then use it for my profile...not got anything else more interesting at the minute! Any ideas of what I could photograph or use?

Yum sugar

Sugar

Almost forgot about the sugar bit - as I we were so busy, I decided to stock up the sugar supplies for customer use. Well I dropped a few in the cupboard where the syrup for the drinks machine is kept- this is sticky, so I now had sugar sachets stuck in syrup. Nice. I'll post a picture of the sugar box (for you to drool over??)

Quiet = sugar mess

Just returned from my shift. Wow it was busy, in one hour we had 3 customers. I'm not sure how exactly we coped with the large numbers, but we pulled it off. In my shift (3 hours on FOH, 30mins elsewhere, I'm P/T incase you hadn't noticed yet...) I served no more than 15 customers. My till at the end of the night was also a miserable sight, I doubt there was even £200 in it, and I started with £100.

Only had one git in tonight - and even they weren't that miserable. Just had a face like a smack arse and with no please and thank you. I am extremely polite. We had full range of products today - with the exception of side salads. I managed to achieve 5 upsells, and 4 muffin sales.

There was an exceptionally friendly couple (bordering on elderly) who returned some mayo today as they didn't require it. Not had that happen before, people normally just chuck it. I love nice old people, but hate not nice ones. I don't mind other not nice people - but not nice old people are the worst.

Oh and there was the moron youth who thought he could fill his McFlurry up with the ICF - what planet are these people on?

Pretty much it for tonight, one last note that I had to take an entire cage full of rubbish out - and this is not easy having to go through 3 security doors, and the cage piled upto the ceiling so bits dropping off everywhere. Then to top it off a bag decided to split and go all over the car park. And the problem is I can't leave it as security have nothing better to do than report other staff. Please be sympathetic - I had 15 customers and a cage!

Do I know you?

Umm quite an interesting shift last night - and being a Friday it was reasonable busy. PS - I was paid yesterday after 3 weeks! I should be paid weekly but anyway...my till was down 50p last night, whoops. I need it to be right next time...for self esteem reasons! Once again apologies for late posting, I am too tired to post after work - but then again you don't know which days I work - so I suppose this could be tonights post? Well anyway it's last night's!

So I've been there over two weeks, and for whatever reason I decided to give someone who ordered chicken wings, chicken dippers. I pretty sure I haven't done this before, just had a mental lapse. So sorry folks, sometimes we just get it wrong - not delibrately. But I have never given out the wrong pizza..have to be careful there, ie. giving a vegetarian a meat pizza - could be big problems.

When I arrived we'd already run out of muffins, which was annoying - missed a few upsells, as coffee is £1.39 but with a muffin is only £1.69.

So the customers today:

One woman (not lady in this case) wanted a special doing. She was adament that she wanted that and nothing else so I shouted it to BOH so it would be ready as soon as possible, before receiving payment as she had other parts to her order. Anyway, at the end of her order - she decides she no longer wants that special as she has decided on something else. I explained the pizza was already cooking, but she was having none of it. So that pizza was pulled out of the oven and chucked away, waste of time and money.

Then there were the grannies - all very pleasant, this time, and they are easy targets for upselling as they love to agree with the knowledgable employee. Lovely grans these were, so I thought they were worth a mention.

Then there was this child who wanted MUSTARD with PIZZA. Sorry we don't do mustard. Weird.

Then there was the child (aged approximately 5) who said "Do I know you?" I replied "No I don't think so, do you?" "Yes". Yeah, most of my peers are 5 year olds...

Oh and as I little note, I write key customers on a scrap of receipt while I'm working, so I can remember them - because there are too many little incidents to remember them - and I've wrote something like "Movdes" but I now have no idea what this is - so if you have any ideas please say so.

We had an extreme rush of orders for hawaiian, around 15 in 20 minutes, which is a lot for us. People were waiting all over the place and the problem was I couldn't say "Are you waiting for the hawaiian?" Because they all were!! And not one of them wanted to budge on having it either.

Oh dear, and back to children again (PS: I DO like children - honest), but over today I put out 3 new ice cream sauce bottles out of 4. They were all empty, so they needed replacing. We actually get through it rather quickly (in a similar way we got through a 2 boxes of 500 in each, little milk things in a week - but only sell around 30 hot drinks a day). But by close, ALL of them were covered in sauce, and all 3 of the new bottles had their lids broken off. In a matter of hours, they were all knackered. Children.

Then today I noticed today why I have to clean the external stainless steel sign everyday - it is caked in hand prints - all over it, including right near the floor! How is that actually possible? I don't know, but it's true.

I then took the drip tray out of the coffee machine. What the hell has happened here? This tray is not small, it is huge, probably with about a 4l capacity - and it FULL of water! It has to yanked out, so their is water everywhere, and I'm dripping all over the place where customers walk, and their faces all turn sour. Then getting through to the sink is like a circus trick, so more spillages along the way.

Then to top of the night - a customer asked if they could buy some mayo. I said " Sorry we don't sell it, but I can give you some" "Well I don't mind paying". Dear oh dear, I'll just press the invisable 'mayo sachet' button shall I? I gave her a handful (ie about 10 sachets) and she went off very chuffed. Ahh well...someone was happy today.

Anyway! Next post will be Monday or Tuesday. Thanks for reading...

Totally confusing

Ugh today has been a day of totally confusing, and un-understandable people.

The first instance of this with a couple - English speaking. The chap would say something, such as in answer to "Do you want that as a meal?" "Yes please". Then the woman would go "No thanks". This continued for around 4 other questions I asked. And they weren't ordering two meals - just one. I confirmed the order twice - normally I don't bother, but increasingly I am having to.

The next were two Chinese ladies, I think mother and daughter. They were extremely quiet and their English really wasn't great. They were also repeaters, one would say "Pepsi" the other would say "Pepsi" So is that two Pepsi, or that them just being plonkers. Turned it was a mix of both, some things they would repeat, some would actually be duplicate orders. It took 3 voids and 2 cancels to get their order correct - and it was my finger causing the problem.

Then in a twist for the night, a German family came along. Now I just want to get one thing out, this German woman was bang on the stereotype. Anyway, they also had some dodgy English, but not too bad. But because of the difficulties, I managed to do a couple of upsells, and their entire transaction was around £15 - which is a lot for a fast food restaurant.

The football kids were in again - again wanting hot drinks. I've never known 12 year old kids wanting 3 cups of coffee or tea a day - three days in a row.

Then there was moody girl who I had already given 4 ketchups to. I don't care how much I give out - I don't pay for it, so to have a teen girl come up to me and go "CAN I HAVE SOME MORE TOMATO SAUCE - IT IS FOR ALL THE FAMILY AFTER ALL" Yeah ok, you bought one pizza, but need more than 4 sachets...I 'placed' 6 more sachets onto a tray. 10 ketchups for 1 pizza.

End of night was really pleasing today, I've now worked out a method of starting to clean up 3 hours before close, because otherwise there is too much to do at close. Got out early considering I did both FOH and BOH. Got some KFC free so went home pretty happy.

Next shift tomorrow (Thursday).

Please comment...and ask any questions you may have!

Broken

If this appears - I will post todays events, tomorrow, as there seems to be some problems (ie. duplicate posts!!).

Please keep commenting...! (On the top post, I will attempt to delete duplicates).

Monday - Tap/Cup/Hot

Ahh sorry for not blogging yesterday about Mondays events. I will blog twice tonight. My general updates - till was DOWN today, 1p. Yes - one pence. I located it in the bottom of the cash tray, so in effect I wasn't down. Cracking. Discovered a few bits of personal information about my manager, but that really isn't interesting. I will be writing as if I had posted this on Monday, as I find that easier...

A few interesting events today - the first is the cup stealer.
This moron aged around 14-15 is apparently a repeat offender. He comes along and just fancies his chances of stealing a cup to get a drink. He attempted this, and got away with it until he got to the drinks machine. I shouted over for him to pay for it. He just threw the cup away and walked off. Not worth the hassle doing much else.

Then there are kids around 12-13 years old, who want tea. Why do they want tea? Because it is 30p cheaper than a soft drink, so they go off and fill up their tea cup with soft drink. Not today however, they bought their tea and attempted to fill with soft drink. Why are they so stupid, they are idiots and I ALWAYS (they are repeat customers - almost every day) watch them. Told them not to. So they went to get a tea - what they had originally bought. But they can't handle the press the button once and wait theory. They stared at me when their cup was over flowing the boiling water. I asked "Did you press the button twice?" "No" Their innocent faces said. Yeah right, so why exactly do you have a muddy football in a shopping centre and are kicking it round? They were not nice children. Didn't help them, I'm not scolding myself for them - they are rude and less than sweet smelling.

Talking about smells - do some people really not realise how much they stink? Ugh some are just disgusting.

Kids meals - 12 and unders only. Bent the rules twice today due to sweet faces - and people saying they are 12 - who am I to argue (well I do if they are grumpy).

I am now starting to notice repeat customers. There is this one chap, he is very timid and friendly. He studies the menu everytime - but always orders the same thing - not a meal, just a singular pizza. Now this is not really an issue, I find it amusing. But what I find amusing/annoying - is 3 times now, he has asked for tap water. We do not do tap water, and you'll find most restaurants don't. A few reasons:

1. We want you to buy a mineral water because we make a huge profit on it
   
2. Who knows what tap water has in it, I wouldn't drink it so these is no way I'll allow a customer to have some.
3. Go to the sink in the toilets if you are insistant on tap water, it all comes from the same feed.

I will now post about todays events...(Tuesday!)

Money

Umm forgot to add in my last post that I should have been paid today...but I haven't been. not bothered yet really, my motive isn't purely money, I thoroughly enjoy my job at the minute (P/T only you see...) but I find it odd they say I would be paid, but I weren't.

Just wanted to see how much it was to be honest...cos I have no idea what it is going to be.

Busier!

Last night was a very busy night compared to the others so far. Boohoo - till was down nearly £5...and I thought I'd be perfect for ever!

Customers - only a couple of memorable ones - some chap comes in at 7.40 demanding a veggie pizza. We don't have any. Won't believe me about it, get the manager - tells him the same thing, still doesn't believe him but goes off.

Then another man came in, around 5 minutes to close, I explain the limited pizza situation and hs reply is "I CANNOT BELIEVE YOU'VE RAN OUT ALREADY!". "Sorry about that, but we close in less than 5 minutes". As soon as he walked off, the shutter was put down. Can't handle any more morons.

Clean up was good, I did the whole lot, and we got out early...yippee!

Sorry there isn't more, I promise to be more interesting on Monday - I need the weekend to recharge my batteries.

Apologies

Sorry for not posting last night, will post later on about last night so check back around 8pm....

Busy!

Hello - it's been busy today - but my till was STILL RIGHT!! At this rate I'll never have to pay out...chuffed. But there haven't been any nasty customers, which is what you want to read about...but I think I can make up for this, if only slightly with the idiots.

The first set of people - foreigners. I like foreigners, they are some different and interesting. But after telling them £3.99 around 7 times before - the eighth time, my teeth were slightly gritting (is that the right phrase - if not please comment). Oh no. Now this group have decided when they bought their GBP, they'd get them all in £50. No problem except my float only starts at £100 and giving change for two £50s just isn't possible - have to request more change...takes time, queue builds up..ugh.

So it is very busy, the busiest I've had to deal with it. BOH now decide it is time to do some potwash...nice - thanks I'll serve these 10 customers with 4 pizzas. Yell for more of everything. 6 minutes wait time. People now think it is a perfect opportunity to lie and try and get free food. i asked a man, "Did you have a Fruitshoot with your meal?" "NO I DIDN'T!" So he doesn't get one, then exactly one minute later the same man is there. "Can I have my Fruitshoot for my daughter please?" "Can I see your receipt sir?" "Threw it away" "I did ask you if you ordered a Fruitshoot before, so sorry I won't be able to give you one - although you can buy one for 99p". He left without any fuss - so was a liar.

OH - nearly forgot about this one - some thing of unknown gender, race, nationality, age, bought a drink and asked for "ghff". "Pardon?" "erig - do you have any eriotb;ver". "Sorry I can't hear you" "DO YOU HAVE ANY ICE - I AM SPEAKING ENGLISH FOR GODS SAKE". "No" was my reply, short and blunt like that. Only rude person of the day.

Then, there are the idiots. Idiots are those who cannot tell the difference between an ice cream, cold, and hot drink machine. But today, not children - fully grown adults. Man came back to the counter complaining his cup had fell apart when he put hot chocolate in it. He'd used a cold drink cup - moron. Manager was clever with him, he didn't get another cup - but was offered to buy another - serves him right. Then there is the man in a suit - so presumably a professional person, who seemed to think he could somehow extract Pepsi from the 'Ice Cream Factory'. Incase you were wondering, he didn't manage it - so I gave him another cup.

Then...there were the friendly customers who really do cheer you up. If they are relaxed and happy with me, I'll be the same back. I gave someone a cup when they actually wanted orange juice. The lady just smiled at me, I looked at her...and went "Whoops...you don't want that" and gave her the orange. This process because of the friendliness went without fuss and took around 5 seconds. But with a surly person, the process takes longer as I have to do a lot of apologising "blah blah blah". I feel that the person who was friendly got a much better experience, and will return again.

Clean up today was easyish, no muffin errors - I had one though! :-) McDonalds grumpy again, we offered them a swap of food, they didn't get back to us. The shutters were down - horrid place.

Tomorrow is my last shift of the week - then after that it will be Monday. Please feel free to ask any questions about Pizza Hut you may have...! Any special photo requests etc?!

Please comment if you are reading...as I don't trust my stats!

Hot v2

No time

Hello....my first shift of the week, of 3. Just the basics first - till was right again (I will make it a regular feature about my till float), and it was 1 FOH, 1 BOH today - me being FOH.

No abusive customers today, one funny event sticks out though. A chap about 12ish came up and ordered a Pepsi. I of course processed this order. Then this very frantic man comes RUNNING over "DON'T POUR THAT COKE" "---- YOU BLOODY KNOW YOU CAN'T HAVE COKE". The father now argeus with the boy, and I can pick up phrases like "You know Coke will make you go hyper, I'll get the money back". So had to process a refund (basically comprises of getting some money from the back). I then offered them a hot drink as I had also heard the dad say "Come on we'll get you a coffee or something to calm you down". So the boy had a Luxury Hot Chocolate. I never lose a sale!

I find my upsell techniques rather good. When ever someone orders a coffee I ask if they'd like a muffin with that - umm yes say most of them. The thing is - upselling and offering extras really does work, more than I thought it would - so thats why there is such a drive in most fast food places to sell you something else.

Another customer today wanted a margarita pizza with mushrooms on it - yeah we can do it - but for gods sake, why not just have the veggie pizza - oh well each to their own.

SMALL CHILDREN - I do like them, and think they are nice and sweet, it's nice to serve them because very often they are the most polite. But...they are not clean creatures. This little girl went over to the ICF (Ice Cream Factory) and plonked her pot on the stand. Problem one - please hold the pot. Then she pulls the handle very lightly. This builds up the unfrozen stuff inside, so when she eventually pull the handle harder - it splattered her (funny part), but also the wall and the floor (not so funny part). As soon as she went, I went over cleaned it with the D2 (general cleaner stuff) to show my disgust to her parents sitting near by. Oh and then there is the children who think the COFFEE MACHINE is the ICF. I had to shout at these boys about to press the hot water button with their hands dangling under it - went something along the lines of "OI - THAT'S NOT THE ICE CREAM MACHINE! WAIT THERE" and saved them from being scalded, very badly. Where were the parents - stuffing their faces with KFC.

Then there was closing time - no time to do all the mopping today, which I felt half bad about - but there just isn't enough time...yet, because I rookie! Got some free KFC tonight, they gave us Zinger stuff today without telling us...bit of a shock.

Oh and PS: I dropped 3 muffins on the floor today, and had to think - should I put them back...or should I chuck them? Chucked them - hope no one notices...and at least they were the horrible ones (not the Double Chocolate!). Oh and after I said something about how hot the oven was...and how I learnt the minimum temperature we can cook food is 64c, I had to think if I had made up the oven temp. But I hadn't so I'll post a pic of it in a minute...

The training and then the train

The induction just went through some of the basics, mainly stuff I'd already learnt on my four shifts already. Some bits were quite interesting, the rest was boring. The only fact I can think of, off the top of my head is that if a customer writes to head office to complain about a particular restaurant, they are fined £50. So we are not to give our head office address without first consulting the manager! Not that anyone would ever want to complain about us, well not on my shift because I always adhere to CHAMPS and the MOT!

CHAMPS is Pizza Hut's big idea.
Cleanliness (sp?)
Hospitality
Accuracy
Maintenance
Product Quality
Speed

I wonder whether the words or the acronym came first?

Then theres MOT - Moments of Truth.
For my version of Pizza Hut -there are only 4 (Full serve have 10). Greeting, Ordering, Delivery, Bye & Thanks.

I personally think I'm one of the friendliest people who works in the food area of this particular shopping centre, so why would anyone want to complain - unless they are reading this blog with me slagging them off!!

So that was the training - nothing much to talk about just corporate this and that. Then there was the train home.

Lovely civil journey until I got to my first connection. Get a seat (just), and on come a crowd of partially drunk rugby fans. Not a problem really, yet. Then the train is about to depart. Two youths then decide they'll get on the train, pulling back the doors from opening. The station assistant is not happy, and neither would I be if I had signalled for the train to go. These youths (they were older than me - but still youths - the not very nice type), then began swearing and sticking their heads out the door at the station assistant. He came over telling them to get off - they weren't having it. The train is now delayed. Station manager comes over, tells them to get off. They wouldn't. Right, that's it then. Train engine goes off. "This train will not go until you get off". Now the rugby fans, standing in the door way where the youths also are, saying "Come on lads, get off, we wanna get home". They get off. BUT THEN the rugby fans decide they now like these youths, and shout "COME ON GET BACK ON NOW - THEY WON'T SEE YOU". Yeah sure they won't, you've got 2 station assistants, one station manager, one ticket man, and one driver watching. They got back on and hid on the train - the rugby fans now encouraging them. The train is now 7 minutes delayed.

The police are now here, one chap on his own - how the hell can he possibly find these youths on a train packed full of all sorts, including the around 15 nob head rugby fans? He can't. The rugby fans lie of course - "No officer, they both got off". Then they contradict themselves with "They won't do any harm while we're here" Yeah right, you lot are half the problem. Station manager says "You say that, but what about at the next station, then the station after that - they are getting off". Anyway, 12 minutes later, they are still not off the train. The train leaves the station. What a waste of time. I wish they had stuck to their guns and got the idiots off. But really, they couldn't - and I felt sorry for them. Then all the way back, the drunken, offensive and rude fans were sinking and shouting at other passengers. The ticket man didn't come out of his box to collect tickets, purely because there were at least 20 nobs on the train. So the rail system lost out on ticket money, on the delay fines (£40 a minute...according to the police officer), and also on the refunds they will be paying out. Anyway - sorry for my first post with bad language, but this stuff just really annoys me because I'm considered a 'youth' and these morons give the rest of us a bad name.

Anyway I hope not to digress from the topic of Pizza Hut too much, just I had to tell someone!

Next shift is Monday, so next post will be then - unless I find any interesting photos.

Training book

I hope to be posting more photos over time as my new phone has the ability to send them straight to this blog

HOT!

Just thought I'd post again today regarding my course tomorrow. I have been reading through the Expert Training Workbook, and one point that I must remember is...

'Caution the customer that box containing hot items might be hot'. Yeah ok - I'll do that.

"Sir, please be aware that this pizza which has just come out of the 256C oven may be hot, and as a result, the box may also be hot."

Are customers really that thick? I'll post a picture of the book.

Tiring but enjoyable

Sorry for not blogging last night - was very tired as I had to do all FOH, which will be normal next week - that's not a problem anyway. Infact doing all of it is very satisfying - looking at your work!!

No really interesting customers yesterday, except this extremely smelly family. Literally all 4 of the family stunk, no wonder they wanted 8 pizzas for 4 of them - they were all rather large. No problem with large people, I'm not exactly thin, but large and stinking like you've been rolling round in cow pat all day just isn't nice. They were also rude. So large, smelly and rude - not a good combination - I can't imagine anyone outside their family could possibly like them.

Was taught how to use the mop, its one with a scouring pad in the middle and how I must fan out the mop head to save money. Coffee machine was in place, already with things written on it with black marker pen as someone had order the wrong thing and the spare parts will take around a month to arrive. Plus it's huge - and apparently - really nice coffee. Its Douwe Egberts - post eh?

Till was right again today, I thought it was up when I counted it first, and indeed it was at the end too. But I had told the managers (2 managers and me today...scary!!) before hand, so they were aware it would be over. Being over is better than being under.

Ran out of some pizzas dead early today, to do a cock up in the morning - KFC weren't very happy when it came to swapping left over food! Discovered how McDonalds like to play it - no food given away at end of night, no free drinks for staff - no nothing - staff from their come to us to get the free refills.

Please comment if you're reading, or if you know how to get a page counter!!

Rude, camp, friendly and indecisive

Another good day today, a few more noticeable customers today though!

First a few general updates - card machine working again - it was actually yesterdays manager who hadn't got a clue what he was doing so put an out of order sign on. Hot drinks machine - being installed tomorrow, no longer will I have to say sorry we don't do them...(more people seem to want hot drinks than I'd have thought - about 1 in 5). And my till was right again today - :-).

Now to the customers...the first one - rude.

Was very short with me, dismissing the reasonable suggestion he could get a drink and fries for just an extra 30p with "I've told you what I want". Moron.

Next - camp - very friendly man in a smart suit with purple, tiny purple goatie beard, bald head...Nice funny guy suggesting that having mineral water was gay BUT there was nothing wrong with being gay! Various other comments, my joint friendliest customer of the day.

The other joint friendliest was just a normal chap coming home from work, who pleased I suggested having a meal - saved him money and he got more. All the usual please thank yous etc, but just I felt he was very sincere - nice man.

Then there was the friendly but kind of annoying customers. The wanted garlic bread, this is cooked fresh to order so I told them I would bring it over with one of their pizzas which also required cooking and if they wanted to take their other food - agreed to this. Pizza and garlic bread ready, I go to take it out. Box falls off tray - wahay goes the pizza - another now requires cooking - so I give them the garlic bread and offer them an alternative and some free fries for the trouble, they agree to this. I think to myself, stupid for dropping it but well done for handling it well. Anyway - THIRTY minutes later, man is standing at counter.

"Are you bringing my --- pizza over?".
"Oh sorry sir, I thought we agreed to swap and you have some free fries which I have given you." "No"
"Oh well I thought we had.."
"So what can we do?"
I ummed and then just gave them the pizza. More trouble than it is worth to NOT give them the pizza. They'll only ask to see the manager, and because I'm only a rookie they'll give them a free pizza anyway and give me a grilling (although it won't be hardly anything - I just don't want to be in bad books).

Then there was the indecisive...
"I'll have the pizza deal please - marg."
"Fries and Pepsi please..."
"No wait cancel that"
*mutters to child - you want a pizza too?* *child replies - "NO MUMMY I WANT MCDONALDS!"
Mother "Yeah so make that two pizzas"
Then the rest of the family decide they'll pop along just as I'm about to hit pay.
Basically goes along the lines of they all want pizza.
"So I'll have the mega deal then please"
No I have to fetch the manager card to cancel the previous orders...not a pain - adds interest to my job.
Payment goes through.
"Can we swap one of the pizzas to a salad?"
Cancel the order again, find salad. None ready on front - have to fetch them from the back walk in fridge. Pull out pizza trolley (we have trolleys with stacks of pizzas which have been premade earlier ready. No salads. Ask manager what to do - just give two side salads and an apology.
Great now the customer tells me they want chicken salad! Not a problem now, but it was then as I wasn't trained on chicken salad, and wasn't aware it must be shouted to BOH (back of house) for them to prepare the hot chicken - ie. cut it up. The customer is happy to have the chicken as it is without it being cut - but then nosey colleague pops along (my equal) and grumbles it should be cut - now the customer is telling her SHE PREFERS IT NOT CUT! Argh, after a discussion with manager and colleague they can take the chicken uncut - WHY THE BIG ISSUE?!

So I blame nearly everyone including myself in that order - me because I had no idea about chicken salad, colleague for sticking her nose in and causing a problem and the customer for going from 1 pizza, to 2, to 4 to 3 and a salad and finally settling on 3 pizzas and a chicken salad. I had to cancel and redo the entire order 3 times!

Clean up was similar to yesterday except I did entire FOH - and had problems again because colleague decides to mop BOH around 7.30, so I'm effectively trapped in FOH for 45 minutes. Just as we are all leaving, manager asks colleague if she has turned off the ovens. "Yes I did!". Around 3 "Are you sure?" At least another 3 "Yes!". Manager, "I'm checking anyway." Guess what - OVEN ON! Not only would that have cost a hell of a lot of money overnight, it would have almost certainly set the fire alarm off, if not causing a fire. I like the managers - they seem to have intellienge unlike the others (except me of course!!)

I'm working 4 days this week rather than the 3 originally quoted - was offered an extra day so took it. Training on Saturday...got the information on it - looks like fun!! All corporate stuff...

More posts tomorrow and Saturday! Please comment if you read :-)

Ha! I'm perfect!

First thing I need to get out - remember yesterday the till was out £10? Well I'm dead chuffed, one because I now have my own card and username, my name is printed on customers receipts and...my till was today perfect - to the penny!!! So who was it yesterday? :-

Anyway, pretty much the same as yesterday - but I've learnt to call out the items when they're running out, but I don't like shouting, seems rude but they're all used to it.

Cleaned behind the drinks machine - it was so sticky, not been done for ages by the looks of it, no one will notice it was done but hey I feel better for doing it.

Gripes with colleague. Told to empty bins by my equal (not superior!), I say why bother when there will be more rubbish before the end of day - this is dismissed, and am told to empty it now and not bother later. End of day comes, manager comes round. "Are you going to empty these bins?" "Already did as -------- instructed". "Do them again". So I've now done double the work for no reason - will not be doing this again.

Customers!
CC/DC machine was today changed to chip and pin (we're really up to date ehh?), but someones broke it already - so that was out of order. Now it seems every other order they want to pay by card. No problem normally but the machine is bust!! They have two alternatives however...and these are both explained in this incident.

"Can I pay by Visa?"
"Normally you can sir, but today the machine is out of order so it is cash only"
"Oh right, I've not got any cash on me - are there any cash points?"
"There is one over there *points* and two outside next to -----".
"Ok no problem, I'll just get some"
"I'll keep your food warm here"

Customer comes back
"That bloody machine charges £1.75!"
"Oh sorry about that, you could try the machines next to -----"
"No just cancel my order"

Argh! Luckily that only happened once, the other times they either had cash on them, borrowed some, or used the free cash machines.

Had some Jewish people in as well...
"What's the supreme got on it"
"Explain, mentioning pepperoni"
"No ham?"
"No ham sir"
"I'll take that then please"

Few minutes goes by
Angry man standing at counter frightens me as I appear from restocking the under counter fridge.
"This pizza has ham on it!"
"Ever so sorry, do you mind if I have a look so I can swap it for you?"
No ham in sight, pepperoni on it though - not been bitten into.
"There isn't ham on this variety of pizza, only pepperoni"
"Pepperoni IS HAM!"

I really couldn't be bothered to argue so swapped it and threw the other one away. But sorry, in Pizza Hut terms - HAM IS HAM!

Will see what tomorrow brings..still enjoying it.

First Day

Just got back - very good day I think...!

Started, having to share a till as I don't have my own card yet, but will get one tomorrow. Was also given my uniform.

So are pizzas made fresh? Yup - the dough arrives made, but are then made into the correct shape. The fresh toppings are then put on top, and placed through the oven. They are then put onto the rack of pizzas, ready for us to give to the customer. Officially they are meant to be changed every 30 minutes, but they never last that long anyway - so it makes no difference. Garlic bread etc is all made fresh to order.

Is the place clean? Yes, both public and round the back - the cleaning is very particular too, pots washed twice, floors mopped every day, all stainless cleaned and polished every day.

Customers! All pretty friendly so far, but I've already worked out the type I dislike the most. The ones who stand in the queue for a few minutes, get to the front - then decide what they want! Tea and coffee - it's on the menu but the machine has not yet been installed (have got it however). One problem customer:

"One tea please"
"Sorry, we haven't tea right now as our machine has not yet been installed"
"Just a tea then please"
"Sorry - we haven't got a machine to do that".
"WON'T BE COMING HERE AGAIN THEN"
I just stared.

Miserable crow...

Related sales - if we sell a meal we are meant to offer a side ie. garlic bread etc. I was really surprised how many people have something extra when offered - over 50%, no wonder it has been driven into me already that I must ask if they want a side.

End of the day, clean everything up etc on the front - the BOH staff dealing with kitchen cleaning except mopping.

Also - employees can have as much food as they want within reason, and providing they do not eat it where the customer can see.

One problem, as I have been sharing a till today...we're £10 down on my shared till. Was it me or was it my colleague? Normally it will be docked from whos till it was, but luckily today manager said will let you off as it was my first day and was sharing a till. I honestly don't think it was me, but then again everyone will say that. I will actually prefer it when I have my own card so I can be responsible for my own actions.

Excellent so far though! Hopefully I'll have some more customer moans tomorrow...I want people to moan, because I know thats what THE READER wants!

Please comment if you have read this...

Thanks.

New Job

Hello there! I am now a Pizza Hut Team Member! Probably not Pizza Hut as you know it, I work at a Pizza Hut Express branch - these do smaller pizzas, as a takeaway. The branch I work in is situated in shopping centre, with other retailers such as McDonalds and KFC also operating there. I work in the UK, but won't reveal exactly where - as the branch I work at there are only around 10 staff.

I start work on Monday, when I begin my training. I work 3 days - so my posts will generally be 3/4 times a week. Hopefully I'll be able to provide some humour and facts about the inside of a fast food restaurant! I don't think I'll start posting constantly about my personal life, as I know people don't find that very interesting on a work related blog...Please make some comments on my posts so I know people are reading it!

Some of the blogs which have inspired me to create this include Bus Driving, Argos Employee and Retail Record.

So as a start insider comment - Express restaurants have around double the profit margin than regular restaurants.